Here we take money when we want

Hi Lelanie, 

We are disappointed to receive your review. We'd like to apologize for not being able to return your call in time, and for not following through on our promise. The matter will be addressed internally. 

Unfortunately, it would seem that this was not the right match - as a platform designed to ensure dignified work at dignified pay, it's important that both sides of the platform are able to enjoy a mutually beneficial and respectful relationship and sadly it seems that neither party, in this case, were satisfied. 

 While our onboarding, vetting, and continued feedback mechanisms are in place to ensure a certain level of service is met. We try to ensure mutually beneficial and respectful matches upfront, but we acknowledge that not every match will be perfect and we're so sorry that your SweepStar let you down this time around. Your low rating means that you will not be matched again. 

All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years of cleaning experience or a professional qualification. In addition to this, SweepStars must have a clean ******** record and recent positive references. If applicants meet the preliminary criteria, we test their cleaning knowledge and professional skills.

Thank you for rating your experience, Lelanie. Our friendly Support Team will attend to your rating and get in touch. We hope that we are able to resolve the matter while finding a more suitable SweepStar for your home.