1 reviews | Active since Feb 2018
Good work, bad management.
For each and every SweepStar we had, 11 stars out of 5, for the company... I wish this can go into a negative. 2 accounts between us, and still... ALWAYS changed. Ask for an explanation, and nyet. I'm willing to start betting if the tops get booked then company 'friends' get choice...
Let's just put it this way... make booking month in advance, 2 weeks in advance, and it always seems to change... Calling BS on "no, the sweep star (which deserves a much better position) canceled... Here's the FUN thing, You kinda have to abide by the law, the Consumer Protection Law, therefore I'm ONCE AGAIN asking for the reasons why? Do we not tip? do we not provide R100+ in food or old clothing? I hereby ****ing swear, give me the same old line of the SweepStar canceled" And I will invoke the right to public records.
Are you not CEO? You do realize your financials should be public record right? Are you evading tax? Is this a for friends ponzy?
Hello Neil,
Thank you for your review. As indicated in our email correspondence, the convenience of the SweepSouth platform is that when your SweepStar requests a day off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day of your scheduled booking. If you receive an email indicating a change to your SweepStar, this is not something that has been manually done by any SweepSouth staff member this occurs when the SweepStar themselves either puts in a day off or does not confirm the job by 3pm the afternoon before. As independent contractors, all SweepStars on our Platform have full control over their schedules and the jobs they take - SweepSouth facilitates the connecting of clients to cleaners. If a SweepStar has not confirmed by 3pm, our system will remove them from the booking and assign a new SweepStar who services that area. We'll then be sure to pop you an email notifying you of this change. We then allow clients to cancel this booking up until midnight, without applying any cancellation fee - we allow this as some clients prefer to only see their regular SweepStar and are happy to cancel when their regular SweepStar is suddenly unable to make it.
Unfortunately, there is no way of our system being able to pre-empt activity ahead of time for instance, when a SweepStar suddenly falls ill or has a personal emergency and will be unable to make a booking. We also do have an option where your bookings automatically cancel if your preferred SweepStar is unable to make it to your cleaning appointment. Please let us know if we should rather set this up for you?
Thank you again for your review, naturally, we will always try to ensure we are able to send your preferred SweepStar to your bookings.
SweepSouth
Best regards,
Hello Neil,
Thank you for your review. As indicated in our email correspondence, the convenience of the SweepSouth platform is that when your SweepStar requests a day off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day of your scheduled booking. If you receive an email indicating a change to your SweepStar, this is not something that has been manually done by any SweepSouth staff member this occurs when the SweepStar themselves either puts in a day off or does not confirm the job by 3pm the afternoon before. As independent contractors, all SweepStars on our Platform have full control over their schedules and the jobs they take - SweepSouth facilitates the connecting of clients to cleaners. If a SweepStar has not confirmed by 3pm, our system will remove them from the booking and assign a new SweepStar who services that area. We'll then be sure to pop you an email notifying you of this change. We then allow clients to cancel this booking up until midnight, without applying any cancellation fee - we allow this as some clients prefer to only see their regular SweepStar and are happy to cancel when their regular SweepStar is suddenly unable to make it.
Unfortunately, there is no way of our system being able to pre-empt activity ahead of time for instance, when a SweepStar suddenly falls ill or has a personal emergency and will be unable to make a booking. We also do have an option where your bookings automatically cancel if your preferred SweepStar is unable to make it to your cleaning appointment. Please let us know if we should rather set this up for you?
Thank you again for your review, naturally, we will always try to ensure we are able to send your preferred SweepStar to your bookings.
SweepSouth
Best regards,
Hello Neil,
As we have indicated above. All SweepStars are independent contractors and it is their choice if they would like to come to your home to assist you with a cleaning. If your SweepStar has been changed, it means your preferred SweepStar chose to remove themselves from your appointment. SweepSouth facilitates the connecting of clients to cleaners - We do not force our SweepStars to go to any cleaning appointments, they have absolute freedom over which bookings they choose to accept.
We can also set your cleaning appointments to automatically cancel if you do not wish for a replacement cleaner to be assigned when your preferred SweepStar is not available to come to your home to assist you with a cleaning.
SweepSouth
Best regards,
Hello Neil,
As we have indicated above. All SweepStars are independent contractors and it is their choice if they would like to come to your home to assist you with a cleaning. If your SweepStar has been changed, it means your preferred SweepStar chose to remove themselves from your appointment. SweepSouth facilitates the connecting of clients to cleaners - We do not force our SweepStars to go to any cleaning appointments, they have absolute freedom over which bookings they choose to accept.
We can also set your cleaning appointments to automatically cancel if you do not wish for a replacement cleaner to be assigned when your preferred SweepStar is not available to come to your home to assist you with a cleaning.
SweepSouth
Best regards,