Good Recovery & Transparency in Customer Care

<p>My first experience of SweepSouth was definitely not great, in fact I was never going to use them again. However, their customer service agent had given me a discount voucher and explained what was being done with the feedback I had given. I found it unusual to note that the detail of information they gave me on how they were treating my feedback so when I had another opportunity to try them, I used my discount and "risked" my sanity. I was so pleasantly surprised. The girl who came was efficient, methodical and showed a lot of initiative and was quiet (I work from home so this is imperative).</p> <p>For me this definitely shows several things; a) the customer service agent was attentive to detail about how the feedback would be used constructively (this is definitely a progressive and transparent company), b) assuming the technology (and the media reports about this) was updated to reflect my experience, so when my voucher was triggered, the appropriate SweepStar was allocated (attention to detail - if this was the case), c) the SweepStar was definitely 'vetted' appropriately and reflected what I had expected the first time around.</p> <p>I am now definitely going to be giving SweepSouth more opportunities, as I believe they not only recovered, but they have gone the extra mile to ensure that I was satisfied. Here's hoping this remains to be my experience.</p>