PS
Patricia S
1 reviews | Active since Jul 2021
22 Dec 2022, 08:21
Gardening service - WATCH OUT!
I booked for a gardening service, but unfortunately, it rained last night and this morning. There is no way that one can SAFELY use an electric lawnmower in this weather. I was told that I had to check the weather forecast before making a booking, when I phoned at 07h00 ON THE DAY of the booking to try and arrange for an alternative day. Surely one cannot be held accountable for nature? Or would they prefer that their contractors work in unsafe conditions?
I have been informed that there will be a cancellation fee (although I do not want to cancel), and my balance will only be paid back within 7 - 10 working days.
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SweepSouth's replyOfficial
23 Dec 2022, 08:45Hello Patricia. We're terribly sorry that this has *****ed your experience with us. Your sentiments are valid however a late cancelation fee was app**** to cover the SweepStar's loss of work for the day after the booking was canceled. It's important to mention that we have terms and conditions in place which we communicate prior to making a booking, to ensure that both SweepStars and clients have the same understanding of what is expected.
SweepSouth's reply23 Dec 2022, 08:45
Official
Hello Patricia. We're terribly sorry that this has *****ed your experience with us. Your sentiments are valid however a late cancelation fee was app**** to cover the SweepStar's loss of work for the day after the booking was canceled. It's important to mention that we have terms and conditions in place which we communicate prior to making a booking, to ensure that both SweepStars and clients have the same understanding of what is expected.