Frustrating

I had booked a cleaning lady for Friday the 30th. It was a flat that I was moving into on the Saturday so needed it to be done on the Friday. First the original person cancelled and they got a replacement - which is not a problem, the replacement did not arrive at 8am so I called they let me know she was running a bit late she will be there by 9am - also not a problem. After phoning a 3rd time just before 10am they said they would call me back they can't get hold of her. At 11am I called and said I have now been waiting (while I could have been moving) for 3 hours when will she arrive? They could not tell me - so I cancelled. This was very frustrating and a total waste of my time - which is obviously not important. I took the day off to meet the cleaning lady at the flat, and to move and landed up cleaning it myself, and not moving anything. I was told to send my bank account details and they would refund me in full. I sent them on Monday, I had no response, I then emailed them on Wednesday and asked - could someone please just respond to me, no response. So I had to call them again today and waste more of my time. How many calls and how much of my time was wasted - I am just concerned if this is the kind of service that they offer. It is not up to standard at all. I was going to recommend them for our offices that need to be cleaned, but got someone else instead. I am just so frustrated and disappointed.