CF
Christina F.
1 reviews | Active since Jun 2016
27 Oct 2019, 15:10
*****?
I am expecting a call / message from Management as this is the 2. SweepStars(!) the bookings / changing SweepStars got the same patterns. I am not sure if Samantha is the right person which is on the picture! How bad is this. After I gave her always 5* Ranking and a good tip she suddenly became very lazy and after I have sent her a polite WhatsApp what she has forgotten she cancelled all upcoming appointments for the same reason: "Your SweepStar took some time off ..." I just tried to send her a WhatsApp and found out that her picture was gone and obviously blocked me as there is only one tik. Does her number actually exist?? I am deeply disturbed by this business as it seems to be *****. As mentioned above- I expect a call from Management to discuss this matter!
Thank you for your anticipation.
Helpful (0)
Replies (7)0
Replies (7)CF
Christina F.'s updateReviewer Update
27 Oct 2019, 15:56PS Issues (eg. SweepStar not available, took time off, became lazy ect ...) appear after I made bi-weekly bookings. Anybody got the same experience?
CF
Christina F.'s update27 Oct 2019, 15:56
Reviewer Update
PS Issues (eg. SweepStar not available, took time off, became lazy ect ...) appear after I made bi-weekly bookings. Anybody got the same experience?
SweepSouth's replyOfficial
28 Oct 2019, 09:30Hello Claudia,
Thank you for your review.
We are so sorry that your experience with us has been unpleasant for you. We aim to provide a service that is reliable and we have completely let you down in this regard.
SweepStars are independent contractors and they have full control over where and when they would like to work. We are unable to force SweepStars to attend bookings if they do not wish to do so. However, we completely understand how this has impacted your experience and how it has left a bad taste in your mouth.
We have been told that you will be contacted this morning for further assistance in this regard.
We sincerely apologise for any inconvenience or frustration caused as a result of your experience.
SweepSouth
Thank you for your review.
We are so sorry that your experience with us has been unpleasant for you. We aim to provide a service that is reliable and we have completely let you down in this regard.
SweepStars are independent contractors and they have full control over where and when they would like to work. We are unable to force SweepStars to attend bookings if they do not wish to do so. However, we completely understand how this has impacted your experience and how it has left a bad taste in your mouth.
We have been told that you will be contacted this morning for further assistance in this regard.
We sincerely apologise for any inconvenience or frustration caused as a result of your experience.
SweepSouth
SweepSouth's reply28 Oct 2019, 09:30
Official
Hello Claudia,
Thank you for your review.
We are so sorry that your experience with us has been unpleasant for you. We aim to provide a service that is reliable and we have completely let you down in this regard.
SweepStars are independent contractors and they have full control over where and when they would like to work. We are unable to force SweepStars to attend bookings if they do not wish to do so. However, we completely understand how this has impacted your experience and how it has left a bad taste in your mouth.
We have been told that you will be contacted this morning for further assistance in this regard.
We sincerely apologise for any inconvenience or frustration caused as a result of your experience.
SweepSouth
Thank you for your review.
We are so sorry that your experience with us has been unpleasant for you. We aim to provide a service that is reliable and we have completely let you down in this regard.
SweepStars are independent contractors and they have full control over where and when they would like to work. We are unable to force SweepStars to attend bookings if they do not wish to do so. However, we completely understand how this has impacted your experience and how it has left a bad taste in your mouth.
We have been told that you will be contacted this morning for further assistance in this regard.
We sincerely apologise for any inconvenience or frustration caused as a result of your experience.
SweepSouth
CF
Christina F.'s updateReviewer Update
28 Oct 2019, 10:04Call with Management is scheduled today at 10 AM.
CF
Christina F.'s update28 Oct 2019, 10:04
Reviewer Update
Call with Management is scheduled today at 10 AM.
SweepSouth's replyOfficial
28 Oct 2019, 10:09Hello Claudia,
Unfortunately, we have tried to get hold of you to no avail. We will be sending an email for more information.
SweepSouth
Unfortunately, we have tried to get hold of you to no avail. We will be sending an email for more information.
SweepSouth
SweepSouth's reply28 Oct 2019, 10:09
Official
Hello Claudia,
Unfortunately, we have tried to get hold of you to no avail. We will be sending an email for more information.
SweepSouth
Unfortunately, we have tried to get hold of you to no avail. We will be sending an email for more information.
SweepSouth
CF
Christina F.'s updateReviewer Update
28 Oct 2019, 10:11still waiting ...
Ive got 4 missed calls but when I call back / answer the phone line is busy or call will be ended.
Ive got 4 missed calls but when I call back / answer the phone line is busy or call will be ended.
CF
Christina F.'s update28 Oct 2019, 10:11
Reviewer Update
still waiting ...
Ive got 4 missed calls but when I call back / answer the phone line is busy or call will be ended.
Ive got 4 missed calls but when I call back / answer the phone line is busy or call will be ended.
CF
Christina F.'s updateReviewer Update
28 Oct 2019, 10:12I am available right now as I was waiting as per appointment at 10 AM.
CF
Christina F.'s update28 Oct 2019, 10:12
Reviewer Update
I am available right now as I was waiting as per appointment at 10 AM.
SweepSouth's replyOfficial
28 Oct 2019, 10:22Hello Claudia,
No problem at all. We will be letting our team know.
Thank you for your patience.
SweepSouth
No problem at all. We will be letting our team know.
Thank you for your patience.
SweepSouth
SweepSouth's reply28 Oct 2019, 10:22
Official
Hello Claudia,
No problem at all. We will be letting our team know.
Thank you for your patience.
SweepSouth
No problem at all. We will be letting our team know.
Thank you for your patience.
SweepSouth