AL
Alexa L
1 reviews | Active since Oct 2018
05 Jan 2020, 13:08
Fix your times or don't offer the extra services.
As a person who uses SweepSouth religiously I am extremely disappointed in the fact that the work required is NEVER fully completed. The application itself gives you the time required in order to complete the clean however I always end up finishing off the laundry and ironing, even after specifically stating that the laundry and ironing is the most important. The ladies clean beautifully but it didn't help if it's half completed?
I am extremely disappointed in this application. Fix your times or don't offer the extra services. We can't pay for work not completed.
xx
Helpful (0)
Replies (1)0
Replies (1)
SweepSouth's replyOfficial
06 Jan 2020, 15:47Hello Alexa,
Thank you for your review.
We are extremely sorry for the let down in your experience. Our aim is to provide a service that is reliable and easy to use. We certainly have failed you in this regard. When assisting a client, we always want to ensure they receive quality service when booking SweepStars and we have clearly let you down in this regard.
When booking with us, our system provides an estimated total of cleaning time based on the number of bedrooms, bathrooms and additional tasks you select. We charge for the SweepStar's time, i.e. the number of hours they work. We do not charge per task as everyone's home is different, but our estimates are 99% correct. Kindly note that this is just an estimate and could change based on your home and specific cleaning needs (e.g. if your home is bigger or smaller, the level of cleaning required or for example the amount of ironing required).
Furthermore, in cases where SweepStars are not living up to our standards we have the following Satisfaction Guarantee in place which ensures that we are able to provide clients with the highest level of service when engaging with us, as we completely understand that you have not received the high-level of service we promise, we would like to investigate this further.
When you have a minute to spare, please do send through your booking reference number or email address used to book so we can look into this further and provide a solution for you.
We sincerely apologise once again for not leaving you with a clean, happy home.
SweepSouth
Thank you for your review.
We are extremely sorry for the let down in your experience. Our aim is to provide a service that is reliable and easy to use. We certainly have failed you in this regard. When assisting a client, we always want to ensure they receive quality service when booking SweepStars and we have clearly let you down in this regard.
When booking with us, our system provides an estimated total of cleaning time based on the number of bedrooms, bathrooms and additional tasks you select. We charge for the SweepStar's time, i.e. the number of hours they work. We do not charge per task as everyone's home is different, but our estimates are 99% correct. Kindly note that this is just an estimate and could change based on your home and specific cleaning needs (e.g. if your home is bigger or smaller, the level of cleaning required or for example the amount of ironing required).
Furthermore, in cases where SweepStars are not living up to our standards we have the following Satisfaction Guarantee in place which ensures that we are able to provide clients with the highest level of service when engaging with us, as we completely understand that you have not received the high-level of service we promise, we would like to investigate this further.
When you have a minute to spare, please do send through your booking reference number or email address used to book so we can look into this further and provide a solution for you.
We sincerely apologise once again for not leaving you with a clean, happy home.
SweepSouth
SweepSouth's reply06 Jan 2020, 15:47
Official
Hello Alexa,
Thank you for your review.
We are extremely sorry for the let down in your experience. Our aim is to provide a service that is reliable and easy to use. We certainly have failed you in this regard. When assisting a client, we always want to ensure they receive quality service when booking SweepStars and we have clearly let you down in this regard.
When booking with us, our system provides an estimated total of cleaning time based on the number of bedrooms, bathrooms and additional tasks you select. We charge for the SweepStar's time, i.e. the number of hours they work. We do not charge per task as everyone's home is different, but our estimates are 99% correct. Kindly note that this is just an estimate and could change based on your home and specific cleaning needs (e.g. if your home is bigger or smaller, the level of cleaning required or for example the amount of ironing required).
Furthermore, in cases where SweepStars are not living up to our standards we have the following Satisfaction Guarantee in place which ensures that we are able to provide clients with the highest level of service when engaging with us, as we completely understand that you have not received the high-level of service we promise, we would like to investigate this further.
When you have a minute to spare, please do send through your booking reference number or email address used to book so we can look into this further and provide a solution for you.
We sincerely apologise once again for not leaving you with a clean, happy home.
SweepSouth
Thank you for your review.
We are extremely sorry for the let down in your experience. Our aim is to provide a service that is reliable and easy to use. We certainly have failed you in this regard. When assisting a client, we always want to ensure they receive quality service when booking SweepStars and we have clearly let you down in this regard.
When booking with us, our system provides an estimated total of cleaning time based on the number of bedrooms, bathrooms and additional tasks you select. We charge for the SweepStar's time, i.e. the number of hours they work. We do not charge per task as everyone's home is different, but our estimates are 99% correct. Kindly note that this is just an estimate and could change based on your home and specific cleaning needs (e.g. if your home is bigger or smaller, the level of cleaning required or for example the amount of ironing required).
Furthermore, in cases where SweepStars are not living up to our standards we have the following Satisfaction Guarantee in place which ensures that we are able to provide clients with the highest level of service when engaging with us, as we completely understand that you have not received the high-level of service we promise, we would like to investigate this further.
When you have a minute to spare, please do send through your booking reference number or email address used to book so we can look into this further and provide a solution for you.
We sincerely apologise once again for not leaving you with a clean, happy home.
SweepSouth