Item: SweepSouth
Rating: 1
Author: SHAZA J

SweepSouth's replyOfficial

04 Jun 2018, 15:27

Hi there,

Thank you for reaching out to us. We'd like to sincerely apologise for letting you down and for your poor experience.

The convenience of using our Platform is that when your SweepStar requests a day off, falls ill or has a sudden emergency we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day. We are bitterly disappointed that we have let you down in our promise to provide a reliable service to you as this most certainly not how we'd like to do things.

We'd like to confirm that our support team have been in touch with you on the day of your booking and tried to assist you with a replacement - we apologise that this was not possible. We are disappointed that you chose to cancel all your bookings from your side and have asked our team to get in touch with you to assist you further. Your happiness is very important to us and we would really like the opportunity to make it up to you.

SweepSouth

Best regards,

SweepSouth's reply04 Jun 2018, 15:27

Official

Hi there,

Thank you for reaching out to us. We'd like to sincerely apologise for letting you down and for your poor experience.

The convenience of using our Platform is that when your SweepStar requests a day off, falls ill or has a sudden emergency we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day. We are bitterly disappointed that we have let you down in our promise to provide a reliable service to you as this most certainly not how we'd like to do things.

We'd like to confirm that our support team have been in touch with you on the day of your booking and tried to assist you with a replacement - we apologise that this was not possible. We are disappointed that you chose to cancel all your bookings from your side and have asked our team to get in touch with you to assist you further. Your happiness is very important to us and we would really like the opportunity to make it up to you.

SweepSouth

Best regards,

SJ

SHAZA J's updateReviewer Update

04 Jun 2018, 15:43

Thanks alot for the reply atleast one part of your company is working right, i had really high hopes for you company i even refered you guys to all my family memebers , i would think for your first time customers you would go the extra mile i did recieve text where i had to call back and she said she is going to call me back but i recieved no call, if the "sweepstar" is not available and you cant find a replace ment let the customer know before the booking not after , i would really like to try your service again cause its very convienient but after my experiance and reading all the reviews on this site im 2 minded about it. LET ME THINK ABOUT IT.

SJ

SHAZA J's update04 Jun 2018, 15:43

Reviewer Update

Thanks alot for the reply atleast one part of your company is working right, i had really high hopes for you company i even refered you guys to all my family memebers , i would think for your first time customers you would go the extra mile i did recieve text where i had to call back and she said she is going to call me back but i recieved no call, if the "sweepstar" is not available and you cant find a replace ment let the customer know before the booking not after , i would really like to try your service again cause its very convienient but after my experiance and reading all the reviews on this site im 2 minded about it. LET ME THINK ABOUT IT.

SweepSouth's replyOfficial

05 Jun 2018, 14:38

Thank you for taking our call and for providing further feedback. We really do apologise again for the poor experience and for letting you down. Your feedback regarding the issues you have experienced with your booking has been shared with our team to look into. We'd like to make sure that we are always able to offer you the best possible service when booking a cleaning through our Platform and we appreciate you taking the time share your feedback.

Best regards,

SweepSouth's reply05 Jun 2018, 14:38

Official

Thank you for taking our call and for providing further feedback. We really do apologise again for the poor experience and for letting you down. Your feedback regarding the issues you have experienced with your booking has been shared with our team to look into. We'd like to make sure that we are always able to offer you the best possible service when booking a cleaning through our Platform and we appreciate you taking the time share your feedback.

Best regards,

First time using the company,