1 reviews | Active since Jun 2014
First and the last time Im using the Sweepsouth
How does this make sense. Your person should have come to me to clean Friday at 8:30 AM. He pitched Saturday. The next morning after I already cleaned my own yard. He gave me some soppy excuse as to why he didn't pitch the day prior which I didn't understand because of the language barrier.
This is completely unacceptable. You did not provide with the service I needed when I expected it and did not make contact with me what's so ever.I work from home for a bank and I am on Standby there was nothing wrong with my phone, if this guy tried so much to contact me then why not send a message? I shouldn't have to run around and call after your workers to find out where there are. Was I expected to jusf let him clean my already cleaned yard? You guys are literally *****ing my money.
THIS PERSON PITCHED A DAY AFTER HE WAS EXPECTED.
I am going to;
Tell my story on the PlayStore app review. I am going to tell my story on Facebook I am going to log a complaint on Hello Peter I am going to log a complaint with the retail ombudsman I am going to contact my bank to do Mastercard payment dispute.
I want a manager or Supervisor to call me to discuss this before I express my disappointment before I take this further.
Thank you for your review and feedback despite the letdown.
We were quite disappointed and very concerned to read this we sincerely apologise that this was your experience.
We confirm that this was escalated to the relevant teams who urgently looked into this and attempted to call you this morning to resolve this. Unfortunately, we were unable to reach you and as such we have gone ahead and sent through an email. We assure you our team is taking this very seriously and we will make things better for you.
SweepSouth Social Team
Thank you for your review and feedback despite the letdown.
We were quite disappointed and very concerned to read this we sincerely apologise that this was your experience.
We confirm that this was escalated to the relevant teams who urgently looked into this and attempted to call you this morning to resolve this. Unfortunately, we were unable to reach you and as such we have gone ahead and sent through an email. We assure you our team is taking this very seriously and we will make things better for you.
SweepSouth Social Team
