bB
bienkie B
1 reviews | Active since May 2016
03 Jan 2020, 08:12
Faulty app, Bad customer service & Takes your money for their mistakes
Good cleaning from the employees, but their customer service is no good. They accused me of putting in multiple addresses on my booking and i have never even touched my address I've just recooked the whole time. Sent them the proof and yet they just keep on blaming the me, the customer & charged me fee. Hopefully this faulty app does not give anyone else the trouble i have gone through. SweepSouth makes customers pay for their faulty app.
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SweepSouth's replyOfficial
03 Jan 2020, 16:44Hello Bernelee,
Thank you for taking the time to share this despite the disappointing and frustrating experience received.
We are quite concerned to read this and saddened that we let you down in providing cleaning services with ease and peace of mind at a simple tap of a button. We have had a look and see that our Support team has been in contact with you regarding this and escalated this matter to our Development team to look into further.
We are sorry, however, that we have let you down in communicating the steps being taken to resolve your issue. We have thus shared this with our Support team who will be reaching out to you with further assistance on the resolution moving forward.
We sincerely apologise once again for any inconvenience and frustration caused as a result of this.
Thank you for taking the time to share this despite the disappointing and frustrating experience received.
We are quite concerned to read this and saddened that we let you down in providing cleaning services with ease and peace of mind at a simple tap of a button. We have had a look and see that our Support team has been in contact with you regarding this and escalated this matter to our Development team to look into further.
We are sorry, however, that we have let you down in communicating the steps being taken to resolve your issue. We have thus shared this with our Support team who will be reaching out to you with further assistance on the resolution moving forward.
We sincerely apologise once again for any inconvenience and frustration caused as a result of this.
SweepSouth
SweepSouth's reply03 Jan 2020, 16:44
Official
Hello Bernelee,
Thank you for taking the time to share this despite the disappointing and frustrating experience received.
We are quite concerned to read this and saddened that we let you down in providing cleaning services with ease and peace of mind at a simple tap of a button. We have had a look and see that our Support team has been in contact with you regarding this and escalated this matter to our Development team to look into further.
We are sorry, however, that we have let you down in communicating the steps being taken to resolve your issue. We have thus shared this with our Support team who will be reaching out to you with further assistance on the resolution moving forward.
We sincerely apologise once again for any inconvenience and frustration caused as a result of this.
Thank you for taking the time to share this despite the disappointing and frustrating experience received.
We are quite concerned to read this and saddened that we let you down in providing cleaning services with ease and peace of mind at a simple tap of a button. We have had a look and see that our Support team has been in contact with you regarding this and escalated this matter to our Development team to look into further.
We are sorry, however, that we have let you down in communicating the steps being taken to resolve your issue. We have thus shared this with our Support team who will be reaching out to you with further assistance on the resolution moving forward.
We sincerely apologise once again for any inconvenience and frustration caused as a result of this.
SweepSouth