1 reviews | Active since Sept 2017
False Promises
My roommate and I booked for our place to be cleaned last week Saturday, a 2 bedroom 1 bathroom apartment, the sweepstar only cleaned 1 of the 2 bedrooms and left, and yet we paid for 2. We mentioned this in our review, and yet Sweepsouth hasn't sent anyone else to give us the service we paid for, and yet that's the "promise" they claim to keep, to send someone else at no additional cost if we're not satisfied with the service. What a load of bull that is.
Hello Refiloe,
Thank you for sharing your review.
We are sorry to read that you and your roommate were not entirely satisfied with your SweepSouth cleaning appointment. Leaving your home spotless after a SweepSouth clean is very important to us and we sincerely apologise for the letdown.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
Please could you share the booking reference number with us or possibly the email address used to schedule the booking so that we can look into this for you. Wedo look forward to hearing back from and to assisting you further.
SweepSouth
Best regards,
Hello Refiloe,
Thank you for sharing your review.
We are sorry to read that you and your roommate were not entirely satisfied with your SweepSouth cleaning appointment. Leaving your home spotless after a SweepSouth clean is very important to us and we sincerely apologise for the letdown.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
Please could you share the booking reference number with us or possibly the email address used to schedule the booking so that we can look into this for you. Wedo look forward to hearing back from and to assisting you further.
SweepSouth
Best regards,
Hello Refiloe,
Thank you for responding with the email address. We've passed it on to our team who is busy reviewing your booking and will be in touch.
SweepSouth
Best regards,
Hello Refiloe,
Thank you for responding with the email address. We've passed it on to our team who is busy reviewing your booking and will be in touch.
SweepSouth
Best regards,