SM
Seipati M
1 reviews | Active since Jan 2011
24 Dec 2018, 17:07
False Advertising by SweepSouth
Feedback for SS991240, Pretoria
I was advertised and paid for a certain service, your worker decided to take full advantage of the hours and not to do all the tasks. If I do that at work, I don’t get paid or I need to come and complete the tasks regardless of « work hours ».
It not up to me, you guys and your workers are in breach of a contract/advertised falsely and are going against the Consumer Protection Act.
Please resolve this issue and stop giving me the proverbial middle finger. You guys take the easy route out when the onus is on you to ensure that your workers are trained to work and complete all tasks timeously.
Helpful (0)
Replies (2)0
Replies (2)SM
Seipati M's updateReviewer Update
24 Dec 2018, 18:03The worst part is the denialism by the company and their representatives.
Seems like it’s part of their training.
SM
Seipati M's update24 Dec 2018, 18:03
Reviewer Update
The worst part is the denialism by the company and their representatives.
Seems like it’s part of their training.
SweepSouth's replyOfficial
27 Dec 2018, 10:10 Good day Seipati,
Thank you for responding. We do agree that a SweepStar needs to be efficient when on your property and fully use the booked time in order to complete cleaning tasks laid out. As mentioned we will be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform.
We also understand that not all work was completed in the booked time. As mentioned on our help center and in our email correspondence the estimated time can change due to the level of cleaning required as well as various factors. Should the estimated time not be enough to complete all tasks, then we encourage that you add more time on to your booking to ensures your SweepStar has sufficient time to properly complete the necessary work. We also want to ensure that our SweepStars receive dignified and adequate compensation for the work they are required to complete.
SweepSouth
Thank you for responding. We do agree that a SweepStar needs to be efficient when on your property and fully use the booked time in order to complete cleaning tasks laid out. As mentioned we will be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform.
We also understand that not all work was completed in the booked time. As mentioned on our help center and in our email correspondence the estimated time can change due to the level of cleaning required as well as various factors. Should the estimated time not be enough to complete all tasks, then we encourage that you add more time on to your booking to ensures your SweepStar has sufficient time to properly complete the necessary work. We also want to ensure that our SweepStars receive dignified and adequate compensation for the work they are required to complete.
SweepSouth
SweepSouth's reply27 Dec 2018, 10:10
Official
Good day Seipati,
Thank you for responding. We do agree that a SweepStar needs to be efficient when on your property and fully use the booked time in order to complete cleaning tasks laid out. As mentioned we will be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform.
We also understand that not all work was completed in the booked time. As mentioned on our help center and in our email correspondence the estimated time can change due to the level of cleaning required as well as various factors. Should the estimated time not be enough to complete all tasks, then we encourage that you add more time on to your booking to ensures your SweepStar has sufficient time to properly complete the necessary work. We also want to ensure that our SweepStars receive dignified and adequate compensation for the work they are required to complete.
SweepSouth
Thank you for responding. We do agree that a SweepStar needs to be efficient when on your property and fully use the booked time in order to complete cleaning tasks laid out. As mentioned we will be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform.
We also understand that not all work was completed in the booked time. As mentioned on our help center and in our email correspondence the estimated time can change due to the level of cleaning required as well as various factors. Should the estimated time not be enough to complete all tasks, then we encourage that you add more time on to your booking to ensures your SweepStar has sufficient time to properly complete the necessary work. We also want to ensure that our SweepStars receive dignified and adequate compensation for the work they are required to complete.
SweepSouth