Extremely disappointing service — twice booked, no cleaner assigned

I am very disappointed with SweepSouth. This is now the second time I’ve booked a cleaner for the same day, and each time no one gets assigned to the job. They advertise fast, reliable service, but my experience has been the opposite.

I’ve tried calling their customer service line — no answer. I’ve also sent WhatsApp messages, but I’ve received no response at all. It’s incredibly frustrating to plan your day around a confirmed booking, only for the platform to leave you hanging without any communication.

At this stage, I cannot rely on SweepSouth and will have to look for an alternative service. I hope they improve their customer support and reliability, because this has been unacceptable.