Extremely Disappointing Service and Communication Failures

Hello,

I am beyond disappointed with the service I’ve received from SweepSouth. Despite providing my cellphone number, no one from SweepSouth made an effort to reach out to me directly regarding my booking. In a professional setting, it’s common knowledge that personal emails aren’t always checked during work hours, so relying solely on email for urgent updates is simply ineffective.

The frustration only grew when I was billed a cancellation fee due to SweepSouth's failure to communicate. No one called or sent a simple WhatsApp message to inform me that the cleaner had arrived, which would have avoided the entire situation. This oversight highlights a serious lack of competence in handling bookings and basic customer communication.

To make matters worse, the service itself has been consistently disappointing. Far too often, the cleaner I request is not the one who arrives, and those who do show up frequently fail to meet the expected standard of work.

This level of service is unacceptable. I expect the cancellation fee to be waived and for SweepSouth to provide a formal assurance of improved communication practices.