Extremely bad service

We booked for the first time on SweepSouth. Our booking was made for 15 December 2017 @ 7am. The booking as per suggested time by app was 7 hours. We booked the full 7 hours even though it was doubtful that the cleaning required would take so many hours. The first problem was...The cleaner was late. We eventually called her and picked her up where she was. Second Issue...She arrived with only 2 cleaning materials. Handy Andy and Sunlight....to clean the entire house...??? To cut a long story short...7 hour booking turned into 4 1/2 hours resulting in only a clean living room. I sent an e-mail the evening of 15 Dec after our very disappointing experience and have still not received any communication except the electronic mail to say that they have received my e-mail "Thank you for contacting SweepSouth. Your request Extremely poor service (192935) has been received by our Support Team and will be attended to shortly."

We are very disappointed and I don't know if we will be making use of this service in future.