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Zandile N
1 reviews | Active since Oct 2018
23 Dec 2025, 10:35
Enough with SweepSouth
Yet another let down from SweepSouth. This time they broke my glass vase that wasn't cheap and hid it away...no accountability no apology nothing.
Helpful (0)
Replies (5)0
Replies (5)
SweepSouth's replyOfficial
30 Dec 2025, 15:21Hi there! We sincerely apologize for the inconvenience caused. Please note that you have been assisted with the insurance process regarding the broken item, and we appreciate your patience throughout.
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
SweepSouth's reply30 Dec 2025, 15:21
Official
Hi there! We sincerely apologize for the inconvenience caused. Please note that you have been assisted with the insurance process regarding the broken item, and we appreciate your patience throughout.
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
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Zandile N's updateReviewer Update
30 Dec 2025, 17:45Please don't come here and say that I have been assisted. I submitted a claim with your insurer and no one has come back to me.
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Zandile N's update30 Dec 2025, 17:45
Reviewer Update
Please don't come here and say that I have been assisted. I submitted a claim with your insurer and no one has come back to me.
SweepSouth's replyOfficial
30 Dec 2025, 19:37 We understand your frustration and would like to clarify that the insurance process is handled by a third-party insurer. Once a claim is submitted, their standard turnaround time is up to 10 business days. They will contact you directly regarding the outcome of your claim. We appreciate your patience while the process is underway.
SweepSouth's reply30 Dec 2025, 19:37
Official
We understand your frustration and would like to clarify that the insurance process is handled by a third-party insurer. Once a claim is submitted, their standard turnaround time is up to 10 business days. They will contact you directly regarding the outcome of your claim. We appreciate your patience while the process is underway.
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Zandile N's updateReviewer Update
30 Dec 2025, 19:54You cannot claim to clarify something that was never mentioned. Let me be precise: I am not frustrated — I am disappointed with the inadequate service and lack of accountability. Passing responsibility to a third party does not excuse poor communication or the absence of transparency.
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Zandile N's update30 Dec 2025, 19:54
Reviewer Update
You cannot claim to clarify something that was never mentioned. Let me be precise: I am not frustrated — I am disappointed with the inadequate service and lack of accountability. Passing responsibility to a third party does not excuse poor communication or the absence of transparency.
SweepSouth's replyOfficial
16 Jan 2026, 07:21We understand how you feel and appreciate you explaining it clearly. Claims are handled directly by our insurance partner, as we are not an insurance company and have entrusted them with this process. That said, we acknowledge your feedback around communication and transparency and will raise this with them.
SweepSouth's reply16 Jan 2026, 07:21
Official
We understand how you feel and appreciate you explaining it clearly. Claims are handled directly by our insurance partner, as we are not an insurance company and have entrusted them with this process. That said, we acknowledge your feedback around communication and transparency and will raise this with them.