LVdW
Lee Van der Walt
1 reviews | Active since Feb 2020
13 Mar 2024, 11:36
DON'T USE THEM. YOU'LL REGRET IT!!
Amazing how many people are complaing about this company. I thought I'd keep trying it after so many ladies have disappointed, and shockingly!! But it just kept get getting worse. Non can finish the job, I've taken them home afterwards, teated them like gold, given them leather furniture and clothing and food every visit with the kindness of my heart only to be spat at literally in the end. I regret this and never learn. I was told the last one was not prepared to do the washing at all, her time was up even though she was paid for it. I have her extra money on top of it and was not supposed to!! Still having the audacity to want private bookings because SweepSouth pay them *******. Sweepsouth, you need to up your game, your ladies attitude, and know youre losing out on many clients and business. They're absolutely shocking!! A disgrace!!
Helpful (0)
Replies (4)0
Replies (4)
SweepSouth's replyOfficial
14 Mar 2024, 09:00 Hi Lee. Thank you for taking the time to share your feedback with us on Hello Peter.
We're deeply disappointed to hear about your recent experience, and we sincerely apologize for any inconvenience caused.
At SweepSouth, we uphold strict standards for SweepStars, ensuring that each candidate undergoes a rigorous screening process. This includes an in-person interview, verification of at least 2 years of domestic cleaning experience, 2 positive references (verified through calls), and a clean ******** record check. Additionally, we rely heavily on client ratings to maintain high-quality service standards and provide ongoing opportunities for our SweepStars to improve.
Your feedback is crucial to us, and upon receiving it, we immediately initiated an internal investigation to fully understand the details of the situation. We have reached out to your SweepStar to gather her perspective and gain a comprehensive understanding of the situation. We have sent a detailed response regarding the feedback via email. Once again, we sincerely apologize for the disappointment you've experienced, and we hope you'll allow us another opportunity to make this right for you. We're eager to resolve this matter promptly, and we await your swift response via email
We're deeply disappointed to hear about your recent experience, and we sincerely apologize for any inconvenience caused.
At SweepSouth, we uphold strict standards for SweepStars, ensuring that each candidate undergoes a rigorous screening process. This includes an in-person interview, verification of at least 2 years of domestic cleaning experience, 2 positive references (verified through calls), and a clean ******** record check. Additionally, we rely heavily on client ratings to maintain high-quality service standards and provide ongoing opportunities for our SweepStars to improve.
Your feedback is crucial to us, and upon receiving it, we immediately initiated an internal investigation to fully understand the details of the situation. We have reached out to your SweepStar to gather her perspective and gain a comprehensive understanding of the situation. We have sent a detailed response regarding the feedback via email. Once again, we sincerely apologize for the disappointment you've experienced, and we hope you'll allow us another opportunity to make this right for you. We're eager to resolve this matter promptly, and we await your swift response via email
SweepSouth's reply14 Mar 2024, 09:00
Official
Hi Lee. Thank you for taking the time to share your feedback with us on Hello Peter.
We're deeply disappointed to hear about your recent experience, and we sincerely apologize for any inconvenience caused.
At SweepSouth, we uphold strict standards for SweepStars, ensuring that each candidate undergoes a rigorous screening process. This includes an in-person interview, verification of at least 2 years of domestic cleaning experience, 2 positive references (verified through calls), and a clean ******** record check. Additionally, we rely heavily on client ratings to maintain high-quality service standards and provide ongoing opportunities for our SweepStars to improve.
Your feedback is crucial to us, and upon receiving it, we immediately initiated an internal investigation to fully understand the details of the situation. We have reached out to your SweepStar to gather her perspective and gain a comprehensive understanding of the situation. We have sent a detailed response regarding the feedback via email. Once again, we sincerely apologize for the disappointment you've experienced, and we hope you'll allow us another opportunity to make this right for you. We're eager to resolve this matter promptly, and we await your swift response via email
We're deeply disappointed to hear about your recent experience, and we sincerely apologize for any inconvenience caused.
At SweepSouth, we uphold strict standards for SweepStars, ensuring that each candidate undergoes a rigorous screening process. This includes an in-person interview, verification of at least 2 years of domestic cleaning experience, 2 positive references (verified through calls), and a clean ******** record check. Additionally, we rely heavily on client ratings to maintain high-quality service standards and provide ongoing opportunities for our SweepStars to improve.
Your feedback is crucial to us, and upon receiving it, we immediately initiated an internal investigation to fully understand the details of the situation. We have reached out to your SweepStar to gather her perspective and gain a comprehensive understanding of the situation. We have sent a detailed response regarding the feedback via email. Once again, we sincerely apologize for the disappointment you've experienced, and we hope you'll allow us another opportunity to make this right for you. We're eager to resolve this matter promptly, and we await your swift response via email
LVdW
Lee Van der Walt's updateReviewer Update
14 Mar 2024, 09:18Hi.
Yes, she did scrub the kitchen floor which is very small of an old lady's home. You only hear her side of the story. She left the entire kitchen not touched the day she received the flat screen TV and leather couch. Never touched it and APPOLOGIZED the following visit. AND SHE WAS GIVEN AN AMOUNT OF R50. She too could have said she wasn't allowed and said no in a kind way which she did not. This is a lady that did not not about this and felt bad but out of her good heart TOLD HAVE HER R50 from her pension. Secondly, she walked out telling her she will not do the washing, she left ALL OF IT ON THE LINE, AND REFUSED TO DO 1 PIECE OF IRONING WHICH WAS PAID FOR. She had come back the next day, which she was booked for and with a long face never stopped complaining about the floor, saying she cannot work like this, so she left. With terrible words coming out of her mouth!! Sad if you're keeping her. This is disgusting and I'm VERY ANGRY ABOUT THIS AND I WILL PUT THIS ON HELLO PETER FOR OTHERS NOT TO USE HER TO HAVE THE SAME ISSUE. I'M A VERY GOOD CLIENT AS IS MY WHOLE FAMILY AND THIS IS THE TREATMENT I GET?????? There's billions of people I can hire. Thanks.
Yes, she did scrub the kitchen floor which is very small of an old lady's home. You only hear her side of the story. She left the entire kitchen not touched the day she received the flat screen TV and leather couch. Never touched it and APPOLOGIZED the following visit. AND SHE WAS GIVEN AN AMOUNT OF R50. She too could have said she wasn't allowed and said no in a kind way which she did not. This is a lady that did not not about this and felt bad but out of her good heart TOLD HAVE HER R50 from her pension. Secondly, she walked out telling her she will not do the washing, she left ALL OF IT ON THE LINE, AND REFUSED TO DO 1 PIECE OF IRONING WHICH WAS PAID FOR. She had come back the next day, which she was booked for and with a long face never stopped complaining about the floor, saying she cannot work like this, so she left. With terrible words coming out of her mouth!! Sad if you're keeping her. This is disgusting and I'm VERY ANGRY ABOUT THIS AND I WILL PUT THIS ON HELLO PETER FOR OTHERS NOT TO USE HER TO HAVE THE SAME ISSUE. I'M A VERY GOOD CLIENT AS IS MY WHOLE FAMILY AND THIS IS THE TREATMENT I GET?????? There's billions of people I can hire. Thanks.
LVdW
Lee Van der Walt's update14 Mar 2024, 09:18
Reviewer Update
Hi.
Yes, she did scrub the kitchen floor which is very small of an old lady's home. You only hear her side of the story. She left the entire kitchen not touched the day she received the flat screen TV and leather couch. Never touched it and APPOLOGIZED the following visit. AND SHE WAS GIVEN AN AMOUNT OF R50. She too could have said she wasn't allowed and said no in a kind way which she did not. This is a lady that did not not about this and felt bad but out of her good heart TOLD HAVE HER R50 from her pension. Secondly, she walked out telling her she will not do the washing, she left ALL OF IT ON THE LINE, AND REFUSED TO DO 1 PIECE OF IRONING WHICH WAS PAID FOR. She had come back the next day, which she was booked for and with a long face never stopped complaining about the floor, saying she cannot work like this, so she left. With terrible words coming out of her mouth!! Sad if you're keeping her. This is disgusting and I'm VERY ANGRY ABOUT THIS AND I WILL PUT THIS ON HELLO PETER FOR OTHERS NOT TO USE HER TO HAVE THE SAME ISSUE. I'M A VERY GOOD CLIENT AS IS MY WHOLE FAMILY AND THIS IS THE TREATMENT I GET?????? There's billions of people I can hire. Thanks.
Yes, she did scrub the kitchen floor which is very small of an old lady's home. You only hear her side of the story. She left the entire kitchen not touched the day she received the flat screen TV and leather couch. Never touched it and APPOLOGIZED the following visit. AND SHE WAS GIVEN AN AMOUNT OF R50. She too could have said she wasn't allowed and said no in a kind way which she did not. This is a lady that did not not about this and felt bad but out of her good heart TOLD HAVE HER R50 from her pension. Secondly, she walked out telling her she will not do the washing, she left ALL OF IT ON THE LINE, AND REFUSED TO DO 1 PIECE OF IRONING WHICH WAS PAID FOR. She had come back the next day, which she was booked for and with a long face never stopped complaining about the floor, saying she cannot work like this, so she left. With terrible words coming out of her mouth!! Sad if you're keeping her. This is disgusting and I'm VERY ANGRY ABOUT THIS AND I WILL PUT THIS ON HELLO PETER FOR OTHERS NOT TO USE HER TO HAVE THE SAME ISSUE. I'M A VERY GOOD CLIENT AS IS MY WHOLE FAMILY AND THIS IS THE TREATMENT I GET?????? There's billions of people I can hire. Thanks.
LVdW
Lee Van der Walt's updateReviewer Update
18 Mar 2024, 09:41After your email to me on the 13th March 2024, I rep**** to you and still waiting for your reply since.
LVdW
Lee Van der Walt's update18 Mar 2024, 09:41
Reviewer Update
After your email to me on the 13th March 2024, I rep**** to you and still waiting for your reply since.
LVdW
Lee Van der Walt's updateReviewer Update
18 Mar 2024, 17:44A whole 6 days passing, an email over the weekend and 3 messages today, Monday, and no reply. Your services are both by your staff and by yourselves to customers complaing and being ignored are a great example of your company. You're selling a product of yourselves. Classy. I'm still waiting.
LVdW
Lee Van der Walt's update18 Mar 2024, 17:44
Reviewer Update
A whole 6 days passing, an email over the weekend and 3 messages today, Monday, and no reply. Your services are both by your staff and by yourselves to customers complaing and being ignored are a great example of your company. You're selling a product of yourselves. Classy. I'm still waiting.