1 reviews | Active since Sept 2023
Don’t use sweep south. They’ll take your money and not do a good job
I've been a loyal customer of Sweep South for several years, but lately, I've encountered a series of disappointing experiences with their service. On multiple occasions in the past few months, the cleaners I booked failed to show up on the scheduled day. While they did refund me after I reported these incidents, it caused significant inconvenience as I had specific plans for those days. To make matters worse, my recent attempt to request a refund for another no-show cleaner was met with refusal. This lack of consistency and professionalism is truly disheartening.
Additionally, I've found it challenging to seek assistance through their system. It would be helpful if there were a direct button for a chat feature or an email option to log a complaint. Regrettably, after these recurring issues, I have decided not to continue using their services. It's a disappointing waste of what could have been a reliable company.
All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change.
We are so sorry you've been let down on multiple occasions. We do suggest you book a recurring booking which will allow you to have one specific SweepStar with which you can build a relationship to avoid any disappointments - Should she become unavailable you will be aware of her availability which will allow you to reschedule to both your schedules.
We believe our support team has contacted you directly regarding your refund.
Again we are so sorry for you for your experience and sure hope you'll allow us another chance to make this right for you.
Regards.
All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change.
We are so sorry you've been let down on multiple occasions. We do suggest you book a recurring booking which will allow you to have one specific SweepStar with which you can build a relationship to avoid any disappointments - Should she become unavailable you will be aware of her availability which will allow you to reschedule to both your schedules.
We believe our support team has contacted you directly regarding your refund.
Again we are so sorry for you for your experience and sure hope you'll allow us another chance to make this right for you.
Regards.