1 reviews | Active since May 2016
Dont live up to their promises
SweepSouth does not live up to their promises. i booked a cleaning. The girl arrived on time and was very sweet but she had no clue how to clean a house. She did not clean properly and knocked off early because "she had to go" When I complained to SweepSouth they were not really interested in my complaint. After the second time I pointed out to them that they promise on their website that if you are not happy with the service they will send somebody else to clean your house properly. They then mad this absurd offer that they will give me a discount on the next service I book with them. how stupid, if you cannot keep your promise in the first instance, why on earth would I ever do business with you again. Attitudes like this should not be in business as they simply do not understand client service and taking responsibility for their business. This attitude has not only cost them my business but I make it a point to tell everybody not to use this service
Thank you for your review despite your poor experience.
We are saddened to read that not only did you have poor cleaning experience, but also did not receive much support in this regard. We would, therefore, like to sincerely apologise for letting you down.
When clients experience a poor clean our satisfaction guarantee gets implemented. Clients are credited accordingly for either the hours not worked or an amount that is at the discretion of our company. In your case, we do see that our team credited you for 2 hours for your SweepStar leaving early as well as an extra 1.5 hours as a token of our apology. However, we are sorry that the communication regarding this was not made clear enough and not enough support and guidance was provided through this.
Your experience goes against the service delivery we aim for and we will thus be sharing your feedback with the relevant teams to look into to and ensure we improve this moving forward. Our aim is to provide clients peace of mind and convenience when using our services and we are terribly sorry once again for this.
SweepSouth
Thank you for your review despite your poor experience.
We are saddened to read that not only did you have poor cleaning experience, but also did not receive much support in this regard. We would, therefore, like to sincerely apologise for letting you down.
When clients experience a poor clean our satisfaction guarantee gets implemented. Clients are credited accordingly for either the hours not worked or an amount that is at the discretion of our company. In your case, we do see that our team credited you for 2 hours for your SweepStar leaving early as well as an extra 1.5 hours as a token of our apology. However, we are sorry that the communication regarding this was not made clear enough and not enough support and guidance was provided through this.
Your experience goes against the service delivery we aim for and we will thus be sharing your feedback with the relevant teams to look into to and ensure we improve this moving forward. Our aim is to provide clients peace of mind and convenience when using our services and we are terribly sorry once again for this.
SweepSouth