HN
Hennie N
1 reviews | Active since May 2016
10 Apr 2019, 13:54
Don't live up to their bragging and don't keep promises
Apart from bad service just don't believe their promise on the website that reads like this.
SweepSouth Promise We want to ensure that you are 100% happy and satisfied with our service. If you are unhappy in any way, our support team is on standby ready to help.
HaHa!!!! I booked a 7 hour service and the cleaner left after 5 hours and did not clean properly. She did not clean the top of the fridge, the bathroom cupboard and did not even dust the mirrors and so I can go on.
I complained to the company and their response is that in their discretion the work not done is worth 1.5hours. they will therefor give me 1.5 hours credit towards the next booking. Do they even think there is going to be a next booking? Have they even read the promise on their own website. Stay away, you can do it better even if you do it badly.
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SweepSouth's replyOfficial
12 Apr 2019, 08:35 Hello Hennie,
Thank you for your review.
We are sorry to read that you were not entirely satisfied with your SweepSouth cleaning appointment. Leaving your home spotless after a SweepSouth clean is very important to us and we sincerely apologise for the letdown. We understand your frustrations more especially with the fact that you are actually booking with SweepSouth because of its convenience and with the expectation of the SweepStars knowing exactly what is expected of them and yet still being disappointed.
As a platform that facilitates the connecting of clients to cleaners, rather than SweepSouth being an employer, legally, we are unable to provide training on cleaning as this would place us in the position of an employer-employee relationship. All SweepStars undergo onboarding which provides them with knowledge on the SweepStar app and how to use their phone as their 'office'. All SweepStars are required to have a minimum of 2 years cleaning experience. Once on the platform, we kindly request that our clients rate their SweepStars. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of a SweepStar's long-term performance. If performance becomes inconsistent, this feedback will be shared with our area managers as well as our worker performance manager to ensure that it is discussed with your SweepStar. It is important to us that our SweepStars offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We see that our team has been in contact with you regarding your query. We're terribly sorry once again for this letdown and for any inconvenience and frustration caused as a result.
SweepSouth
Thank you for your review.
We are sorry to read that you were not entirely satisfied with your SweepSouth cleaning appointment. Leaving your home spotless after a SweepSouth clean is very important to us and we sincerely apologise for the letdown. We understand your frustrations more especially with the fact that you are actually booking with SweepSouth because of its convenience and with the expectation of the SweepStars knowing exactly what is expected of them and yet still being disappointed.
As a platform that facilitates the connecting of clients to cleaners, rather than SweepSouth being an employer, legally, we are unable to provide training on cleaning as this would place us in the position of an employer-employee relationship. All SweepStars undergo onboarding which provides them with knowledge on the SweepStar app and how to use their phone as their 'office'. All SweepStars are required to have a minimum of 2 years cleaning experience. Once on the platform, we kindly request that our clients rate their SweepStars. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of a SweepStar's long-term performance. If performance becomes inconsistent, this feedback will be shared with our area managers as well as our worker performance manager to ensure that it is discussed with your SweepStar. It is important to us that our SweepStars offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We see that our team has been in contact with you regarding your query. We're terribly sorry once again for this letdown and for any inconvenience and frustration caused as a result.
SweepSouth
SweepSouth's reply12 Apr 2019, 08:35
Official
Hello Hennie,
Thank you for your review.
We are sorry to read that you were not entirely satisfied with your SweepSouth cleaning appointment. Leaving your home spotless after a SweepSouth clean is very important to us and we sincerely apologise for the letdown. We understand your frustrations more especially with the fact that you are actually booking with SweepSouth because of its convenience and with the expectation of the SweepStars knowing exactly what is expected of them and yet still being disappointed.
As a platform that facilitates the connecting of clients to cleaners, rather than SweepSouth being an employer, legally, we are unable to provide training on cleaning as this would place us in the position of an employer-employee relationship. All SweepStars undergo onboarding which provides them with knowledge on the SweepStar app and how to use their phone as their 'office'. All SweepStars are required to have a minimum of 2 years cleaning experience. Once on the platform, we kindly request that our clients rate their SweepStars. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of a SweepStar's long-term performance. If performance becomes inconsistent, this feedback will be shared with our area managers as well as our worker performance manager to ensure that it is discussed with your SweepStar. It is important to us that our SweepStars offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We see that our team has been in contact with you regarding your query. We're terribly sorry once again for this letdown and for any inconvenience and frustration caused as a result.
SweepSouth
Thank you for your review.
We are sorry to read that you were not entirely satisfied with your SweepSouth cleaning appointment. Leaving your home spotless after a SweepSouth clean is very important to us and we sincerely apologise for the letdown. We understand your frustrations more especially with the fact that you are actually booking with SweepSouth because of its convenience and with the expectation of the SweepStars knowing exactly what is expected of them and yet still being disappointed.
As a platform that facilitates the connecting of clients to cleaners, rather than SweepSouth being an employer, legally, we are unable to provide training on cleaning as this would place us in the position of an employer-employee relationship. All SweepStars undergo onboarding which provides them with knowledge on the SweepStar app and how to use their phone as their 'office'. All SweepStars are required to have a minimum of 2 years cleaning experience. Once on the platform, we kindly request that our clients rate their SweepStars. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of a SweepStar's long-term performance. If performance becomes inconsistent, this feedback will be shared with our area managers as well as our worker performance manager to ensure that it is discussed with your SweepStar. It is important to us that our SweepStars offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We see that our team has been in contact with you regarding your query. We're terribly sorry once again for this letdown and for any inconvenience and frustration caused as a result.
SweepSouth