MS
Michelle S
1 reviews | Active since May 2015
24 Dec 2025, 06:23
Done with Sweepsouth
Booked a sweepstar and paid extra for additional services. Firstly she broke my entire curtain railing off, didn't tell me and waited for me to see it and confront her. She didn't complete any or the additional tasks I paid extra for and left my kitchen in a complete mess. I contacted sweepsouth and sent them the photos of everything. Spoke to Caitlin on email who told me the experience team will be in contact. To this day nobody has contacted me
Helpful (0)
Replies (4)0
Replies (4)
SweepSouth's replyOfficial
30 Dec 2025, 19:39Hi there , We’re truly sorry for the experience you’ve described and understand how frustrating this must have been. While this is our busiest season and we’ve been managing high volumes, we acknowledge that this is not an excuse for the disappointment you experienced.
Our records do indicate that our Customer Experience team, the insurance partner, and an Operations Manager have been in contact with you to assist and follow up on the matter. We remain committed to resolving issues fairly and appreciate you bringing this to our attention.
Our records do indicate that our Customer Experience team, the insurance partner, and an Operations Manager have been in contact with you to assist and follow up on the matter. We remain committed to resolving issues fairly and appreciate you bringing this to our attention.
SweepSouth's reply30 Dec 2025, 19:39
Official
Hi there , We’re truly sorry for the experience you’ve described and understand how frustrating this must have been. While this is our busiest season and we’ve been managing high volumes, we acknowledge that this is not an excuse for the disappointment you experienced.
Our records do indicate that our Customer Experience team, the insurance partner, and an Operations Manager have been in contact with you to assist and follow up on the matter. We remain committed to resolving issues fairly and appreciate you bringing this to our attention.
Our records do indicate that our Customer Experience team, the insurance partner, and an Operations Manager have been in contact with you to assist and follow up on the matter. We remain committed to resolving issues fairly and appreciate you bringing this to our attention.
MS
Michelle S's updateReviewer Update
31 Dec 2025, 08:03Excuse me where did the insurance partner make contact with me?
That's a blatant lie, show me the proof because I have heard nothing from them
That's a blatant lie, show me the proof because I have heard nothing from them
MS
Michelle S's update31 Dec 2025, 08:03
Reviewer Update
Excuse me where did the insurance partner make contact with me?
That's a blatant lie, show me the proof because I have heard nothing from them
That's a blatant lie, show me the proof because I have heard nothing from them
MS
Michelle S's updateReviewer Update
17 Jan 2026, 14:34They did not attempt to make contact even once, yet another blatant lie.
How did they attempt contact and when because this did not happen
How did they attempt contact and when because this did not happen
MS
Michelle S's update17 Jan 2026, 14:34
Reviewer Update
They did not attempt to make contact even once, yet another blatant lie.
How did they attempt contact and when because this did not happen
How did they attempt contact and when because this did not happen
SweepSouth's replyOfficial
23 Jan 2026, 12:12We’re sorry to hear about your concern. Please email us directly so we can resolve this.
Our records show that we have communicated and reached out to you, and we’d like to review the details together to ensure everything is clear.
Looking forward to your email so we can address this promptly.
Our records show that we have communicated and reached out to you, and we’d like to review the details together to ensure everything is clear.
Looking forward to your email so we can address this promptly.
SweepSouth's reply23 Jan 2026, 12:12
Official
We’re sorry to hear about your concern. Please email us directly so we can resolve this.
Our records show that we have communicated and reached out to you, and we’d like to review the details together to ensure everything is clear.
Looking forward to your email so we can address this promptly.
Our records show that we have communicated and reached out to you, and we’d like to review the details together to ensure everything is clear.
Looking forward to your email so we can address this promptly.