Does nobody know the trouble I feel?

<p>I booked a cleaning yesterday morning for today at 7 am. Payment was reserved and a confirmation was sent. I waited till 8 am when the cleaner didn't arrive I called the support line. Amanda said she'll find out whats happening. At 8.30 she called back and said that the cleaner is not coming. She said she would sent another cleaner in 40 minutes. An update confirmation was sent for 9.30. The cleaner phoned me a few times getting lost after 9.30. I tried calling support but no one answered. It was at least ten times till I got through at 10.45. At that stage I was too tired to have the cleaner start and she was still lost so I told Amanda that and asked her to please cancel with the cleaner. I asked Amanda not to deduct the money from my card because they actually failed to provide the service and she agreed. At 11.30 the cleaner arrives and we tell her we had cancelled with her office and sent her away. This evening the money was deducted from my account.</p>