SM
Seipati M
1 reviews | Active since Jan 2011
24 Dec 2018, 12:56
***** SweepSouth Service
I booked a charlady to clean at my mother’s house a week ago, I added an extra task and the quoted price increased - no issue with the price.
The lady arrived and didn’t complete all the tasks as required and now we’ve had to enlist and pay for extra assistance for the tasks not completed by the SweepSouth woman.
I contacted SweepSouth and Nazreen responded and basically told me that there’s no refund for I completed tasks because the lady worked the allotted time despite not doing all tasks.
II’m disappointed with the lack of customer sympathy. We work hard for our money and companies like SweepSouth think they can just take it from us and give us shoddy service
It’s disgusting.
Helpful (0)
Replies (4)0
Replies (4)
SweepSouth's replyOfficial
24 Dec 2018, 16:32Hello Seipati,
Thank you for your review. We're so sorry to read your feedback and would like to sincerely apologise for any frustrations caused. We understand that not all work was completed in the booked time. As communicated in our correspondence with you, when you book with SweepSouth, you are charged per hour for the time spent cleaning your home and not per task. When you go through the booking process and select your cleaning requirements, our system estimates a total cleaning time based on the number of bedrooms, bathrooms and additional tasks you select. This is just an estimate and not a guarantee that all tasks will be completed during the estimated time.
Each home is different and therefore the amount of time needed to complete all tasks does change from one home to the other. We, therefore, encourage that you ask your SweepStar to stay a little longer to complete all tasks should the estimated time not be enough. The extra time will then just be added to your invoice at the end of the booking.
We will also be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform and we sincerely apologise again for any frustrations caused.
SweepSouth
Thank you for your review. We're so sorry to read your feedback and would like to sincerely apologise for any frustrations caused. We understand that not all work was completed in the booked time. As communicated in our correspondence with you, when you book with SweepSouth, you are charged per hour for the time spent cleaning your home and not per task. When you go through the booking process and select your cleaning requirements, our system estimates a total cleaning time based on the number of bedrooms, bathrooms and additional tasks you select. This is just an estimate and not a guarantee that all tasks will be completed during the estimated time.
Each home is different and therefore the amount of time needed to complete all tasks does change from one home to the other. We, therefore, encourage that you ask your SweepStar to stay a little longer to complete all tasks should the estimated time not be enough. The extra time will then just be added to your invoice at the end of the booking.
We will also be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform and we sincerely apologise again for any frustrations caused.
SweepSouth
SweepSouth's reply24 Dec 2018, 16:32
Official
Hello Seipati,
Thank you for your review. We're so sorry to read your feedback and would like to sincerely apologise for any frustrations caused. We understand that not all work was completed in the booked time. As communicated in our correspondence with you, when you book with SweepSouth, you are charged per hour for the time spent cleaning your home and not per task. When you go through the booking process and select your cleaning requirements, our system estimates a total cleaning time based on the number of bedrooms, bathrooms and additional tasks you select. This is just an estimate and not a guarantee that all tasks will be completed during the estimated time.
Each home is different and therefore the amount of time needed to complete all tasks does change from one home to the other. We, therefore, encourage that you ask your SweepStar to stay a little longer to complete all tasks should the estimated time not be enough. The extra time will then just be added to your invoice at the end of the booking.
We will also be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform and we sincerely apologise again for any frustrations caused.
SweepSouth
Thank you for your review. We're so sorry to read your feedback and would like to sincerely apologise for any frustrations caused. We understand that not all work was completed in the booked time. As communicated in our correspondence with you, when you book with SweepSouth, you are charged per hour for the time spent cleaning your home and not per task. When you go through the booking process and select your cleaning requirements, our system estimates a total cleaning time based on the number of bedrooms, bathrooms and additional tasks you select. This is just an estimate and not a guarantee that all tasks will be completed during the estimated time.
Each home is different and therefore the amount of time needed to complete all tasks does change from one home to the other. We, therefore, encourage that you ask your SweepStar to stay a little longer to complete all tasks should the estimated time not be enough. The extra time will then just be added to your invoice at the end of the booking.
We will also be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform and we sincerely apologise again for any frustrations caused.
SweepSouth
SM
Seipati M's updateReviewer Update
24 Dec 2018, 16:47You guys are delivering as per contract and it’s a breach of the Consumer Protection Act.
SM
Seipati M's update24 Dec 2018, 16:47
Reviewer Update
You guys are delivering as per contract and it’s a breach of the Consumer Protection Act.
SM
Seipati M's updateReviewer Update
24 Dec 2018, 16:47*are not
SM
Seipati M's update24 Dec 2018, 16:47
Reviewer Update
*are not
SM
Seipati M's updateReviewer Update
24 Dec 2018, 16:52I paid for a service and didn’t get all of it.
Either you guys refund or supply someone to complete the service of you pay for the added extra costs I incurred.
It’s really shoddy services.
We work hard for our salaries and you guys take us for granted.
SM
Seipati M's update24 Dec 2018, 16:52
Reviewer Update
I paid for a service and didn’t get all of it.
Either you guys refund or supply someone to complete the service of you pay for the added extra costs I incurred.
It’s really shoddy services.
We work hard for our salaries and you guys take us for granted.