1 reviews | Active since Jun 2016
Do Not use this company - Does not adequately vet employees
I utilised the services of SweepSouth. Days after the cleaner left, I noticed numerous clothing and food items missing. When I complained to SweepSouth about it, the response that I got from Nuraan Moos was "SweepSouth provides a platform for connecting clients to cleaners, when subscribing to our service one agrees to the T's and C's outlining that SweepSouth cannot be held responsible or liable for the service provided by the SweepStar. By using the Service, you agree to hold the Company free from the responsibility for any liability or damage that might arise out of the transaction involved."
I did not contact SweepSouth for any compensation, if the items were material enough I would have claimed it from my home contents insurance. The company clearly has no regard for their customers whatsoever.
Save yourself the trouble - do not use SweepSouth.
Hi there,
We are so sorry to read about your experience. Your trust is one of highest priorities and we do apologise for the incident. All SweepStars goes through rigorous screenings checks and at the time you made a Booking these checks did not reveal any cause for concern.
We understand that you might feel violated at this time and we'd really like to offer you our full support and assist you further with this. In order for us to do a so a formal claims procedure needs to be followed. We have escalated your details to our support team who will get in touch with you to follow up on the incident.
SweepSouth
Hi there,
We are so sorry to read about your experience. Your trust is one of highest priorities and we do apologise for the incident. All SweepStars goes through rigorous screenings checks and at the time you made a Booking these checks did not reveal any cause for concern.
We understand that you might feel violated at this time and we'd really like to offer you our full support and assist you further with this. In order for us to do a so a formal claims procedure needs to be followed. We have escalated your details to our support team who will get in touch with you to follow up on the incident.
SweepSouth