SB
Simon B
1 reviews | Active since Nov 2019
18 Dec 2019, 18:15
DO NOT USE SWEEPSOUTH!
Pursuant to my previous poor reviews, I received and email from Sweepsouth asking for my email so that they could "reach out" to me. After three months of communications, they want my email AGAIN!!! Here's an example of their nonsense, writing to say a refund proof is attached:Thank you for your email.
I understand the refund has been done, I have attached the proof of refund.
Once again Sincerely apologize for the inconvenience caused to you.
Warm Regards, Nazley SweepSouth SupportStar
Tel: ***
Needless to say, no proof, nothing in the ban****
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Replies (1)
SweepSouth's replyOfficial
19 Dec 2019, 16:05Hello Simon,
Thank you for providing further feedback despite your frustration. We fully understand the disappointment you are experiencing and would like to sincerely apologise for the inconvenience caused as a result of this entire experience.
We have had a look at the email communication with our team and are terribly sorry that you were not better supported and are quite disappointed that we let you down in such a manner. As communicated in the email to you, we would like to confirm that your refund was successfully processed and a proof of payment attached in the email sent to you.
However, we have gone ahead and shared this with our team and they will be reaching out to you to offer further assistance and clarification.
SweepSouth
Thank you for providing further feedback despite your frustration. We fully understand the disappointment you are experiencing and would like to sincerely apologise for the inconvenience caused as a result of this entire experience.
We have had a look at the email communication with our team and are terribly sorry that you were not better supported and are quite disappointed that we let you down in such a manner. As communicated in the email to you, we would like to confirm that your refund was successfully processed and a proof of payment attached in the email sent to you.
However, we have gone ahead and shared this with our team and they will be reaching out to you to offer further assistance and clarification.
SweepSouth
SweepSouth's reply19 Dec 2019, 16:05
Official
Hello Simon,
Thank you for providing further feedback despite your frustration. We fully understand the disappointment you are experiencing and would like to sincerely apologise for the inconvenience caused as a result of this entire experience.
We have had a look at the email communication with our team and are terribly sorry that you were not better supported and are quite disappointed that we let you down in such a manner. As communicated in the email to you, we would like to confirm that your refund was successfully processed and a proof of payment attached in the email sent to you.
However, we have gone ahead and shared this with our team and they will be reaching out to you to offer further assistance and clarification.
SweepSouth
Thank you for providing further feedback despite your frustration. We fully understand the disappointment you are experiencing and would like to sincerely apologise for the inconvenience caused as a result of this entire experience.
We have had a look at the email communication with our team and are terribly sorry that you were not better supported and are quite disappointed that we let you down in such a manner. As communicated in the email to you, we would like to confirm that your refund was successfully processed and a proof of payment attached in the email sent to you.
However, we have gone ahead and shared this with our team and they will be reaching out to you to offer further assistance and clarification.
SweepSouth