DP
Darren P
1 reviews | Active since Feb 2014
13 Apr 2021, 09:07
Dissatisfaction without the change
We have attempted to use this service on 3 occasions. On all 3 attempts, the requested attendant was suddenly unavailable and changed just before the appointment. We cancelled the first 2 due to this sudden change. On the 3rd occasion, after my wife called the “Sweep Star” she was dealt with rudely and told she was going to the doctor. This was 40 minutes after she was due to arrive. Obviously SweepSouth does not have a handle on their staff.
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SweepSouth's replyOfficial
13 Apr 2021, 15:50Hi Darren,
Thank you for your review and we apologise for the let down on more than one occasion.
We'd just like to confirm that SweepStars are independent contractors that use our platform to connect with clients. They have full control over their schedule and are thoroughly vetted during our onboarding phase and are required to have at least 2 years of cleaning experience. As we do understand that some instances may still result in SweepStars performances lacking, we have systems in place to cover for these cases. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. We rely on client feedback to guide, support and assist them in improving the quality of service they are providing.
For clients convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign another SweepStar ensuring that cleaning is provided on the day However, SweepStars are encouraged to ensure that should they be unavailable that they take a day off via their app well-ahead of time to limit the inconvenience caused to the client. Furthermore, as we do understand emergencies happen, we have a dedicated Support team that deals with such cases and works to organise replacements in these unfortunate cases. We're also quite concerned to read about your SweepStars behaviour. We have thus gone ahead and shared this with our team to provide further assistance in improving your experience and making things better for you.
SweepSouth Social Team
Thank you for your review and we apologise for the let down on more than one occasion.
We'd just like to confirm that SweepStars are independent contractors that use our platform to connect with clients. They have full control over their schedule and are thoroughly vetted during our onboarding phase and are required to have at least 2 years of cleaning experience. As we do understand that some instances may still result in SweepStars performances lacking, we have systems in place to cover for these cases. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. We rely on client feedback to guide, support and assist them in improving the quality of service they are providing.
For clients convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign another SweepStar ensuring that cleaning is provided on the day However, SweepStars are encouraged to ensure that should they be unavailable that they take a day off via their app well-ahead of time to limit the inconvenience caused to the client. Furthermore, as we do understand emergencies happen, we have a dedicated Support team that deals with such cases and works to organise replacements in these unfortunate cases. We're also quite concerned to read about your SweepStars behaviour. We have thus gone ahead and shared this with our team to provide further assistance in improving your experience and making things better for you.
SweepSouth Social Team
Best regards,
SweepSouth's reply13 Apr 2021, 15:50
Official
Hi Darren,
Thank you for your review and we apologise for the let down on more than one occasion.
We'd just like to confirm that SweepStars are independent contractors that use our platform to connect with clients. They have full control over their schedule and are thoroughly vetted during our onboarding phase and are required to have at least 2 years of cleaning experience. As we do understand that some instances may still result in SweepStars performances lacking, we have systems in place to cover for these cases. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. We rely on client feedback to guide, support and assist them in improving the quality of service they are providing.
For clients convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign another SweepStar ensuring that cleaning is provided on the day However, SweepStars are encouraged to ensure that should they be unavailable that they take a day off via their app well-ahead of time to limit the inconvenience caused to the client. Furthermore, as we do understand emergencies happen, we have a dedicated Support team that deals with such cases and works to organise replacements in these unfortunate cases. We're also quite concerned to read about your SweepStars behaviour. We have thus gone ahead and shared this with our team to provide further assistance in improving your experience and making things better for you.
SweepSouth Social Team
Thank you for your review and we apologise for the let down on more than one occasion.
We'd just like to confirm that SweepStars are independent contractors that use our platform to connect with clients. They have full control over their schedule and are thoroughly vetted during our onboarding phase and are required to have at least 2 years of cleaning experience. As we do understand that some instances may still result in SweepStars performances lacking, we have systems in place to cover for these cases. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. We rely on client feedback to guide, support and assist them in improving the quality of service they are providing.
For clients convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign another SweepStar ensuring that cleaning is provided on the day However, SweepStars are encouraged to ensure that should they be unavailable that they take a day off via their app well-ahead of time to limit the inconvenience caused to the client. Furthermore, as we do understand emergencies happen, we have a dedicated Support team that deals with such cases and works to organise replacements in these unfortunate cases. We're also quite concerned to read about your SweepStars behaviour. We have thus gone ahead and shared this with our team to provide further assistance in improving your experience and making things better for you.
SweepSouth Social Team
Best regards,