WG
Wafieka G
1 reviews | Active since Jun 2014
15 Nov 2019, 14:52
Dissapointed
I lodged a complaint with Lushane at Sweepsouth on the 4/10/2019 regarding a breakage of my bathroom mirror by one of their employees, After many many emails back and forth and requiring information from me, the claim was lodged on 15/10 and I was told that it takes a month. It is a month now, I have emailed and asked for an update, however nothing has come of it.
What terrible service, lodging a complaint on Hello Peter is really my last resort.
So disappointed in Sweep South and please don't give me credit on my sweep south account, it will not make up for the disappointment. This is what they usually do to try and soften you up. Please stop this.
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Replies (1)
SweepSouth's replyOfficial
18 Nov 2019, 08:24Hello Wafieka,
Thank you for your review.
We sincerely apologise for the extreme letdown in your experience, with raising a claim for your mirror. We completely understand how this has made you feel and we certainly do not want our clients to experience this kind of service from our team
We will be sharing your feedback with the relevant teams, to ensure that this is addressed internally. In the meantime, we will be reaching out to our Incidents and Assessments Team to see if we can expedite your claim and get it assessed as quickly as possible.
Once again, are terribly sorry for any inconvenience or frustration caused as a result of your experience with us.
SweepSouth
Thank you for your review.
We sincerely apologise for the extreme letdown in your experience, with raising a claim for your mirror. We completely understand how this has made you feel and we certainly do not want our clients to experience this kind of service from our team
We will be sharing your feedback with the relevant teams, to ensure that this is addressed internally. In the meantime, we will be reaching out to our Incidents and Assessments Team to see if we can expedite your claim and get it assessed as quickly as possible.
Once again, are terribly sorry for any inconvenience or frustration caused as a result of your experience with us.
SweepSouth
SweepSouth's reply18 Nov 2019, 08:24
Official
Hello Wafieka,
Thank you for your review.
We sincerely apologise for the extreme letdown in your experience, with raising a claim for your mirror. We completely understand how this has made you feel and we certainly do not want our clients to experience this kind of service from our team
We will be sharing your feedback with the relevant teams, to ensure that this is addressed internally. In the meantime, we will be reaching out to our Incidents and Assessments Team to see if we can expedite your claim and get it assessed as quickly as possible.
Once again, are terribly sorry for any inconvenience or frustration caused as a result of your experience with us.
SweepSouth
Thank you for your review.
We sincerely apologise for the extreme letdown in your experience, with raising a claim for your mirror. We completely understand how this has made you feel and we certainly do not want our clients to experience this kind of service from our team
We will be sharing your feedback with the relevant teams, to ensure that this is addressed internally. In the meantime, we will be reaching out to our Incidents and Assessments Team to see if we can expedite your claim and get it assessed as quickly as possible.
Once again, are terribly sorry for any inconvenience or frustration caused as a result of your experience with us.
SweepSouth