WP
Wade P
1 reviews | Active since Apr 2018
14 Dec 2018, 15:18
Dishonest marketing practices
You guys really need to stop your blatantly dishonest marketing campaigns. I use you guys frequently and so I know how many hours you bill me for under normal circumstances. So when you offer me a promo code for 1 free hour, and then bill me for 1 hour more than usual, your shady methods become obvious. People aren't stupid - please display more honesty in your marketing.
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Replies (2)0
Replies (2)
SweepSouth's replyOfficial
18 Dec 2018, 09:37Hello Wade,
Thanks for sharing your review. We so sorry to read this and can assure you that our system does not add extra hours to bookings when promotional codes have been used. We'd love to have a look at your booking. Each time you work your way through the booking process, our system provides you with an estimated time and cost based on your cleaning requirements.
Please could you share your booking reference number with us so we can look into this and provide you with feedback. We look forward to assisting further.
SweepSouth
Thanks for sharing your review. We so sorry to read this and can assure you that our system does not add extra hours to bookings when promotional codes have been used. We'd love to have a look at your booking. Each time you work your way through the booking process, our system provides you with an estimated time and cost based on your cleaning requirements.
Please could you share your booking reference number with us so we can look into this and provide you with feedback. We look forward to assisting further.
SweepSouth
SweepSouth's reply18 Dec 2018, 09:37
Official
Hello Wade,
Thanks for sharing your review. We so sorry to read this and can assure you that our system does not add extra hours to bookings when promotional codes have been used. We'd love to have a look at your booking. Each time you work your way through the booking process, our system provides you with an estimated time and cost based on your cleaning requirements.
Please could you share your booking reference number with us so we can look into this and provide you with feedback. We look forward to assisting further.
SweepSouth
Thanks for sharing your review. We so sorry to read this and can assure you that our system does not add extra hours to bookings when promotional codes have been used. We'd love to have a look at your booking. Each time you work your way through the booking process, our system provides you with an estimated time and cost based on your cleaning requirements.
Please could you share your booking reference number with us so we can look into this and provide you with feedback. We look forward to assisting further.
SweepSouth
SweepSouth's replyOfficial
18 Dec 2018, 10:36Thank you for providing more feedback, we appreciate this. Our booking system has been amended to reflect 4.0 hours as minimum booking time due to SweepStar availability and transport costs. The amendment seeks to ensure SweepStars are able to travel to your booking utilising safe efficient transport.
SweepSouth's reply18 Dec 2018, 10:36
Official
Thank you for providing more feedback, we appreciate this. Our booking system has been amended to reflect 4.0 hours as minimum booking time due to SweepStar availability and transport costs. The amendment seeks to ensure SweepStars are able to travel to your booking utilising safe efficient transport.