1 reviews | Active since May 2018
Dishonest and have no integrity
We booked a lady to come a clean at our house and she damaged our blinds. The insurance wanted pictures of the blinds before it was damaged. I sent them the most recent pictures that we took. They said it was too far back. They came up with any excuse not to pay. Even saying that we were ********** and not honest. We don't take random pictures of our blinds, why would we? And what's so disturbing is that the lady we let into our house and trusted her to be honest enough to admit that she damaged the blinds, denied it. So yes, I am disappointed and let down by Sweepsouth. This is a quote from an earlier email last year "We are in the process of rolling out our new insurance process in which - Please note that this booking is automatically is covered in the event of breakages, damages or loss."
Thank you for the review. As mentioned, unfortunately, we are not involved in assessments conducted by the insurers and have encouraged you to follow their processes as you have noted your dissatisfaction with their assessments outcome.
As a platform that connects clients to domestic workers (who work as independent contractors), we act as the intermediary to this connection but, as per our Terms and Conditions, cannot be held liable in the event of any damage. As such, we have introduced a third-party product add-on in the form of insurance which clients, at their will, may take up.
Unfortunately, we are not permitted to comment on any insurance claims. We do know that they follow very stringent processes and that all claims are assessed by a legal team that do require certain information, documentation and evidence of damage that occurs. We are so sorry that upon their investigations and assessments that the claim was repudiated as per the reasons outlined in the Outcome Letter. As mentioned, we do encourage you to revert back to the third-party to allow them to fully address any queries or concerns you may have.
Your email has been shared with our product team for consideration as we do always appreciate feedback from our clients on their experience end-to-end, even in the event that the dissatisfaction is out of our hands and managed by a third-party company.
SweepSouth Social Team
Thank you for the review. As mentioned, unfortunately, we are not involved in assessments conducted by the insurers and have encouraged you to follow their processes as you have noted your dissatisfaction with their assessments outcome.
As a platform that connects clients to domestic workers (who work as independent contractors), we act as the intermediary to this connection but, as per our Terms and Conditions, cannot be held liable in the event of any damage. As such, we have introduced a third-party product add-on in the form of insurance which clients, at their will, may take up.
Unfortunately, we are not permitted to comment on any insurance claims. We do know that they follow very stringent processes and that all claims are assessed by a legal team that do require certain information, documentation and evidence of damage that occurs. We are so sorry that upon their investigations and assessments that the claim was repudiated as per the reasons outlined in the Outcome Letter. As mentioned, we do encourage you to revert back to the third-party to allow them to fully address any queries or concerns you may have.
Your email has been shared with our product team for consideration as we do always appreciate feedback from our clients on their experience end-to-end, even in the event that the dissatisfaction is out of our hands and managed by a third-party company.
SweepSouth Social Team