1 reviews | Active since Oct 2019
Disgusting service from Sweepsouth
TERRIBLE SERVICE On the 23/12/19 I decide to make use of your cleaning service and made a booking for the 24/12/19. I made an online payment. The booking was approved and received email confirmation.
Some one was supposed to arrive at 9am on the 24th. No one did. At 9:30am an sms was sent to say that that you guys haven't heard from the lady and that I could follow up with her if she hasn't arrived. I tried calling and texting and no response.
By 10am I made contact with the call centre and they top couldn't get into contact with the lady. I asked the call centre agent to then please arrange for some one else to come as it was getting later. He then called me back to let me know that no one else was available and everyone was already booked for the day.
This already was extremely upsetting due to the fact that I paid for a service to a company that I thought was reputable and that couldn't deliver the service.
I then spoke to another support person who I then asked for a refund for the service sweepsouth did not provide. She asked me to email banking details which I did and the response to me was that the refund will take 5-10 working days. This was on the 27/12/19. I responded saying that this was a ridiculous time line and to please escalate this for a sooner refund. (The support consultant said she could arrange this when we spoke and I therefore requested that in an email) she rep**** and said she would escalate and give me feedback.
She didn't give me any feedback. On the 30th I sent another email requesting feedback and this email was just ignored.
Today 9/01/20 I call the call center once again querying the refund to which this support consultant says she doesn't know what's going on and will find out and let me know.
This afternoon that consultant sends me and email to say that she has requested the refund and once approved it'll take 5-10 working days. You guys want me to wait a month for a refund for a service I paid for that wasn't delivered. Would never ever make use of this company nor recommend them!
Thank you for your review.
We sincerely apologise for the extreme letdown in your experience. The convenience of SweepSouth is that when your SweepStar suddenly becomes unavailable, we'll send a replacement to ensure you still receive a cleaning, we apologise that this however, was not the case with your booking and that the refund process was not better explained to you.
We have shared this with our Support Team who have let us know that they have been in contact with you, to offer further assistance as well as email communication.
Once again, are terribly sorry for any inconvenience or frustration caused as a result of your experience with us.
SweepSouth
Thank you for your review.
We sincerely apologise for the extreme letdown in your experience. The convenience of SweepSouth is that when your SweepStar suddenly becomes unavailable, we'll send a replacement to ensure you still receive a cleaning, we apologise that this however, was not the case with your booking and that the refund process was not better explained to you.
We have shared this with our Support Team who have let us know that they have been in contact with you, to offer further assistance as well as email communication.
Once again, are terribly sorry for any inconvenience or frustration caused as a result of your experience with us.
SweepSouth