LK
Lisma K
1 reviews | Active since Jan 2021
24 Jan 2021, 15:15
Disgusted
I one star won’t even cut it.
- Change of Sweep South domestic worker weekly (2 appointments per week and every time it is someone different) - Cannot cancel reoccurring bookings and when managed to cancel bookings that is 5 days from now you immediately deduct from my account! - Still cannot delete occuring bookings - Once being a (healthcare worker) I had a covid concern and this was seen as unreasonable by SweepSouth (Why ask questions on why I cancel appointments if you don’t even respond to the reason with reasonable information and then still deduct the full amount)
I am disgusted, will also be cancelling your services at our branches for the practice.
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SweepSouth's replyOfficial
25 Jan 2021, 16:14Hi Lisma,
Thank you for your review and we're very sorry about the poor experience.
For your convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign you another SweepStar ensuring that you are provided with cleaning on the day. We'd also like to confirm that one is able to cancel one-time or recurring bookings via our app or website. If you cancel your booking, after the funds have been reserved, we will immediately reverse this on our system. But, please note that it could take your bank up to 10 working days to release the hold on the amount at which point the amount will no longer reflect under a pending or uncleared section. With regards, to the covid concern, we take such concerns very seriously and we ensure to immediately address such concerns with SweepStars.
We went ahead and had a look into this and see that our team has been in contact with you regarding this and we did not receive any response from you in the last email we sent on 21 January 2021. We have further escalated this to our team who will be in touch to assist you further and we encourage you to direct any further concerns to our Support team to allow us to support in making things better for you.
We understand the frustration and our team would really like to assist in finding a solution for you.
SweepSouth Social Team
Thank you for your review and we're very sorry about the poor experience.
For your convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign you another SweepStar ensuring that you are provided with cleaning on the day. We'd also like to confirm that one is able to cancel one-time or recurring bookings via our app or website. If you cancel your booking, after the funds have been reserved, we will immediately reverse this on our system. But, please note that it could take your bank up to 10 working days to release the hold on the amount at which point the amount will no longer reflect under a pending or uncleared section. With regards, to the covid concern, we take such concerns very seriously and we ensure to immediately address such concerns with SweepStars.
We went ahead and had a look into this and see that our team has been in contact with you regarding this and we did not receive any response from you in the last email we sent on 21 January 2021. We have further escalated this to our team who will be in touch to assist you further and we encourage you to direct any further concerns to our Support team to allow us to support in making things better for you.
We understand the frustration and our team would really like to assist in finding a solution for you.
SweepSouth Social Team
SweepSouth's reply25 Jan 2021, 16:14
Official
Hi Lisma,
Thank you for your review and we're very sorry about the poor experience.
For your convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign you another SweepStar ensuring that you are provided with cleaning on the day. We'd also like to confirm that one is able to cancel one-time or recurring bookings via our app or website. If you cancel your booking, after the funds have been reserved, we will immediately reverse this on our system. But, please note that it could take your bank up to 10 working days to release the hold on the amount at which point the amount will no longer reflect under a pending or uncleared section. With regards, to the covid concern, we take such concerns very seriously and we ensure to immediately address such concerns with SweepStars.
We went ahead and had a look into this and see that our team has been in contact with you regarding this and we did not receive any response from you in the last email we sent on 21 January 2021. We have further escalated this to our team who will be in touch to assist you further and we encourage you to direct any further concerns to our Support team to allow us to support in making things better for you.
We understand the frustration and our team would really like to assist in finding a solution for you.
SweepSouth Social Team
Thank you for your review and we're very sorry about the poor experience.
For your convenience, should your SweepStar suddenly become unavailable our policy is to automatically assign you another SweepStar ensuring that you are provided with cleaning on the day. We'd also like to confirm that one is able to cancel one-time or recurring bookings via our app or website. If you cancel your booking, after the funds have been reserved, we will immediately reverse this on our system. But, please note that it could take your bank up to 10 working days to release the hold on the amount at which point the amount will no longer reflect under a pending or uncleared section. With regards, to the covid concern, we take such concerns very seriously and we ensure to immediately address such concerns with SweepStars.
We went ahead and had a look into this and see that our team has been in contact with you regarding this and we did not receive any response from you in the last email we sent on 21 January 2021. We have further escalated this to our team who will be in touch to assist you further and we encourage you to direct any further concerns to our Support team to allow us to support in making things better for you.
We understand the frustration and our team would really like to assist in finding a solution for you.
SweepSouth Social Team