AK
Aviwe K
1 reviews | Active since Jan 2024
08 Aug 2025, 11:10
Disappointing Service, Communication Failure and Poor Customer Service
Very poor feedback on customer service. On the 5th of July 2025 I had a poor experience with the lady assisting me on that day I was very disappointed with the cleaning service I received on that day. The SweepStar did not complete the tasks and her cleaning quality was below par. So I was really not impressed with the service I received. I sent an email SweepSouth to inform them on the issue, the resolution to issue was supposed to be a voucher but I still have not received said voucher at all.
Helpful (0)
Replies (3)0
Replies (3)
SweepSouth's replyOfficial
08 Aug 2025, 12:28Hi Aviwe, we completely understand how this could have felt confusing - it sounds like there was just a bit of a mix-up in expectations. In situations like this, instead of an actual voucher, we load SweepCred directly onto your profile, which can be used for any booking.
In your case, that SweepCred was added and went toward your most recent booking yesterday. We’re happy it could be put to use, and if there’s ever anything else you need, please feel free to reach out to us - we’re always here to help.
In your case, that SweepCred was added and went toward your most recent booking yesterday. We’re happy it could be put to use, and if there’s ever anything else you need, please feel free to reach out to us - we’re always here to help.
SweepSouth's reply08 Aug 2025, 12:28
Official
Hi Aviwe, we completely understand how this could have felt confusing - it sounds like there was just a bit of a mix-up in expectations. In situations like this, instead of an actual voucher, we load SweepCred directly onto your profile, which can be used for any booking.
In your case, that SweepCred was added and went toward your most recent booking yesterday. We’re happy it could be put to use, and if there’s ever anything else you need, please feel free to reach out to us - we’re always here to help.
In your case, that SweepCred was added and went toward your most recent booking yesterday. We’re happy it could be put to use, and if there’s ever anything else you need, please feel free to reach out to us - we’re always here to help.
AK
Aviwe K's updateReviewer Update
09 Aug 2025, 13:18Thank you for your response. Yes this has been sorted out now.
AK
Aviwe K's update09 Aug 2025, 13:18
Reviewer Update
Thank you for your response. Yes this has been sorted out now.
SweepSouth's replyOfficial
18 Aug 2025, 12:21Happy to Help 💚 and to hear that everything has been sorted.
SweepSouth's reply18 Aug 2025, 12:21
Official
Happy to Help 💚 and to hear that everything has been sorted.