AK
Aviwe K
1 reviews | Active since Jan 2024
22 Aug 2026, 08:16
Disappointing and poor customer support service
I had a very frustrating and disappointing interaction with the SweepSouth support service. I had to cancel a booking the day before because we didn't have water in my area a reason beyond my control but SweepSouth decided to deduct the full amount even though I had cancelled and made another booking. Because it wouldn't make sense to have someone come over to clean my place without water that would just defeat the purpose of booking for a service.
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Replies (2)
SweepSouth's replyOfficial
24 Aug 2026, 09:47Hi there, we’re genuinely sorry to hear how disappointing and frustrating this experience was for you. 💛 We completely understand that the water outage was completely beyond your control, and we appreciate that you made another booking once you were able to. 🙏
We’ve reviewed the booking and can confirm that you were not charged the full booking amount. The amount deducted was a late cancellation fee, as the booking was cancelled by you the evening before the scheduled service.
While we absolutely understand the reason for the cancellation, the late cancellation does unfortunately result in a loss of income for the SweepStar. As the booking had already been reserved for them, the short notice meant that they had very limited opportunity to accept another booking during that time. 💔
We’re sorry that this situation left you feeling unsupported. We are also speaking to you via email so that we can assist you further and address any concerns you may still have. 📧
Thank you for your understanding, and we truly appreciate you taking the time to share your experience with us. ❤️
We’ve reviewed the booking and can confirm that you were not charged the full booking amount. The amount deducted was a late cancellation fee, as the booking was cancelled by you the evening before the scheduled service.
While we absolutely understand the reason for the cancellation, the late cancellation does unfortunately result in a loss of income for the SweepStar. As the booking had already been reserved for them, the short notice meant that they had very limited opportunity to accept another booking during that time. 💔
We’re sorry that this situation left you feeling unsupported. We are also speaking to you via email so that we can assist you further and address any concerns you may still have. 📧
Thank you for your understanding, and we truly appreciate you taking the time to share your experience with us. ❤️
SweepSouth's reply24 Aug 2026, 09:47
Official
Hi there, we’re genuinely sorry to hear how disappointing and frustrating this experience was for you. 💛 We completely understand that the water outage was completely beyond your control, and we appreciate that you made another booking once you were able to. 🙏
We’ve reviewed the booking and can confirm that you were not charged the full booking amount. The amount deducted was a late cancellation fee, as the booking was cancelled by you the evening before the scheduled service.
While we absolutely understand the reason for the cancellation, the late cancellation does unfortunately result in a loss of income for the SweepStar. As the booking had already been reserved for them, the short notice meant that they had very limited opportunity to accept another booking during that time. 💔
We’re sorry that this situation left you feeling unsupported. We are also speaking to you via email so that we can assist you further and address any concerns you may still have. 📧
Thank you for your understanding, and we truly appreciate you taking the time to share your experience with us. ❤️
We’ve reviewed the booking and can confirm that you were not charged the full booking amount. The amount deducted was a late cancellation fee, as the booking was cancelled by you the evening before the scheduled service.
While we absolutely understand the reason for the cancellation, the late cancellation does unfortunately result in a loss of income for the SweepStar. As the booking had already been reserved for them, the short notice meant that they had very limited opportunity to accept another booking during that time. 💔
We’re sorry that this situation left you feeling unsupported. We are also speaking to you via email so that we can assist you further and address any concerns you may still have. 📧
Thank you for your understanding, and we truly appreciate you taking the time to share your experience with us. ❤️
AK
Aviwe K's updateReviewer Update
24 Aug 2026, 12:10I was charged the full amount and you only corrected that after I complained about that. So not admitting that is just a weird behaviour from your side.
AK
Aviwe K's update24 Aug 2026, 12:10
Reviewer Update
I was charged the full amount and you only corrected that after I complained about that. So not admitting that is just a weird behaviour from your side.