1 reviews | Active since Jul 2019
DISAPPOINTED
Good day Trust you are well.
I am not well and highly frustrated.
This is my first time booking with you guys and I certainly unhappy.
I booked on 24 March for 30 March. The lady Zanele Mdabe cancels on the day (which is a Sunday). I cannot get any help from you guys because your help line is closed on Sundays and public holidays. My booking is for 8am and your FAQS on website says that i can get a full refund and assistance within 24 hours. Judging from your pathetic service, if I wait till Monday 31 March, my money would get forfeited.
I paid a lot of money to be let down at the last minute. I needed assistance specifically for today, Sunday 30th March. I paid R427!!!!
I picked Zanele specifically based on her 5 star rating. Sad to say that this seems like false marketing.
I expect a full refund of my money and will NOT be making use of your services.
If zero stars was an option, I would give you zero stars
We’re truly sorry to hear about your experience, and we completely understand your frustration. We deeply regret the inconvenience caused.
We’ve tried reaching out to you telephonically multiple times without success, but we’ll keep trying to get in touch. We appreciate that the need for your booking may have already passed, but we’re still committed to making things right.
In the meantime, we’ve escalated your refund request, and someone from our team will follow up with you shortly to ensure this is resolved.
We’re truly sorry to hear about your experience, and we completely understand your frustration. We deeply regret the inconvenience caused.
We’ve tried reaching out to you telephonically multiple times without success, but we’ll keep trying to get in touch. We appreciate that the need for your booking may have already passed, but we’re still committed to making things right.
In the meantime, we’ve escalated your refund request, and someone from our team will follow up with you shortly to ensure this is resolved.