MR
Mishqah R
1 reviews | Active since Jul 2019
29 Nov 2019, 09:49
Disappointed
What a false adverti*****t saying " get your first clean for free" Im so disapointed! I always use ur service and this got me so excited, only to see the total is exactly the same to what I normally would pay!
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SweepSouth's replyOfficial
29 Nov 2019, 13:10Hello Mishqah,
Thank you for your feedback despite your poor experience.
We would like to sincerely apologise for your experience and for any confusion and miscommunication caused.
We do offer a voucher for first-time users providing them with a discount for their first clean. A resulting free clean is dependent on the cost of your booking. Our system estimates a booking cost based on clients exact cleaning needs and booking details and thus this estimated cost will vary based on various factors. Once the first time user voucher has been app**** to the booking, clients are responsible for any extra cost remaining.
We would, however, like to look into this further for you and confirm this. Could you please share with us your booking reference number or the email used to make your bookings and our team will email you with further assistance.
We are terribly sorry once again for the inconvenience of this and that this was not made more clear.
SweepSouth
Thank you for your feedback despite your poor experience.
We would like to sincerely apologise for your experience and for any confusion and miscommunication caused.
We do offer a voucher for first-time users providing them with a discount for their first clean. A resulting free clean is dependent on the cost of your booking. Our system estimates a booking cost based on clients exact cleaning needs and booking details and thus this estimated cost will vary based on various factors. Once the first time user voucher has been app**** to the booking, clients are responsible for any extra cost remaining.
We would, however, like to look into this further for you and confirm this. Could you please share with us your booking reference number or the email used to make your bookings and our team will email you with further assistance.
We are terribly sorry once again for the inconvenience of this and that this was not made more clear.
SweepSouth
SweepSouth's reply29 Nov 2019, 13:10
Official
Hello Mishqah,
Thank you for your feedback despite your poor experience.
We would like to sincerely apologise for your experience and for any confusion and miscommunication caused.
We do offer a voucher for first-time users providing them with a discount for their first clean. A resulting free clean is dependent on the cost of your booking. Our system estimates a booking cost based on clients exact cleaning needs and booking details and thus this estimated cost will vary based on various factors. Once the first time user voucher has been app**** to the booking, clients are responsible for any extra cost remaining.
We would, however, like to look into this further for you and confirm this. Could you please share with us your booking reference number or the email used to make your bookings and our team will email you with further assistance.
We are terribly sorry once again for the inconvenience of this and that this was not made more clear.
SweepSouth
Thank you for your feedback despite your poor experience.
We would like to sincerely apologise for your experience and for any confusion and miscommunication caused.
We do offer a voucher for first-time users providing them with a discount for their first clean. A resulting free clean is dependent on the cost of your booking. Our system estimates a booking cost based on clients exact cleaning needs and booking details and thus this estimated cost will vary based on various factors. Once the first time user voucher has been app**** to the booking, clients are responsible for any extra cost remaining.
We would, however, like to look into this further for you and confirm this. Could you please share with us your booking reference number or the email used to make your bookings and our team will email you with further assistance.
We are terribly sorry once again for the inconvenience of this and that this was not made more clear.
SweepSouth