KC
Karen C
1 reviews | Active since Oct 2015
28 Nov 2022, 15:14
Delay in amending booking
At 11h00 this morning I called to amend my booking from Saturday to Friday and spoke to Portia, she advised that it would be no problem and an email would be sent confirming the change. It is now nearly 15h30 and no confirmation received. Surely this does not take nearly 4 hours. Arrangements need to be made to ensure that someone is home. (Must say that the booking process is simple and easy)
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SweepSouth's replyOfficial
29 Nov 2022, 09:46 Hello Karen. Our Support team tries tirelessly to ensure we can assist all clients and SweepStars as swiftly as possible. We would like to look into your review and the feedback you've provided unfortunately, we cannot find any correspondence with our Support team nor an upcoming booking linked to the email address. Our team will contact you shortly so that we can assist you with your query and find the best resolution, swiftly.
SweepSouth's reply29 Nov 2022, 09:46
Official
Hello Karen. Our Support team tries tirelessly to ensure we can assist all clients and SweepStars as swiftly as possible. We would like to look into your review and the feedback you've provided unfortunately, we cannot find any correspondence with our Support team nor an upcoming booking linked to the email address. Our team will contact you shortly so that we can assist you with your query and find the best resolution, swiftly.