GG
Gretchen G
1 reviews | Active since Nov 2019
18 Nov 2019, 16:19
Deducts more money from your account than you owe them.
They deduct money from your account twice for each clean, do not refund the money and just send emails that show they haven’t even read what you wrote. They deduct money before the clean takes place and again after. Queries are not resolved or even given attention by support staff. I’ve been in contact with Lerato and Insaaf and both have not got back to me with any reasonable explanation or offer to correct the situation.
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SweepSouth's replyOfficial
18 Nov 2019, 17:21Hello Gretchen,
We're so sorry to read about this. We want to ensure that we can properly attend to your query as we see there are 2 separate queries here.
We have recently implemented the new payments process which is a bit confusing and we want to ensure we offer you the correct details around this and your most recent bookings.
Additionally, we understand that it's possible that you have been charged to your card for a booking that you, in fact, have paid for via SnapScan?
We are immediately looking into this to ensure we can provide clarity and closure on this before the end of the day. We want to sincerely apologise for our oversight in not attending efficiently to your two separate queries and look forward to providing this clarity to you soonest.
SweepSouth
SweepSouth
SweepSouth's reply18 Nov 2019, 17:21
Official
Hello Gretchen,
We're so sorry to read about this. We want to ensure that we can properly attend to your query as we see there are 2 separate queries here.
We have recently implemented the new payments process which is a bit confusing and we want to ensure we offer you the correct details around this and your most recent bookings.
Additionally, we understand that it's possible that you have been charged to your card for a booking that you, in fact, have paid for via SnapScan?
We are immediately looking into this to ensure we can provide clarity and closure on this before the end of the day. We want to sincerely apologise for our oversight in not attending efficiently to your two separate queries and look forward to providing this clarity to you soonest.
SweepSouth
SweepSouth