1 reviews | Active since Jul 2016
I ASKED YOU FOR A FULL REFUND. NOT 2 HOURS REFUND
<p>ccount: ********** Estimates 6.5 Hour Cleaning: R247.00 Service Fee: R25.00 Discount: -R38.00 Total: R234.00 Status: PAYMENT RESERVED Cleaning Address Rooms: 2 Bedrooms, 1 Bathroom Address: 298, 298 Malcolm Street City: Pretoria Postal Code: 0042 Frequency: One Time Extra Tasks Tasks: Inside Oven Interior Windows Interior Walls FIRSTLY YOU EXPECT ME TO PAY FOR SERVICES NOT DONE?? THEN YOU WANT TO REFUND ME FOR 2 HOURS? I THINK NOT!!!! THE FOLLOWING WAS DONE: INSIDE KITCHEN CABINETS WAS CLEANED. THAT IS ALL 2 INTERIOR WALLS WASHED HALF, NOT EVEN PROPERLY WHAT WAS NOT DONE. 1 BEDROOM 1 BATHROOM SHE DID NOT DUST SHE DID NOT SWEEP SHE DID NOT MOP SHE DID NOT CLEAN THE KITCHEN SHE DID NOT WASH INTERIOR WINDOWS SHE DID NOT DO OVEN INTERIOR AND YOU WANT ME TO PAY!!!!!!!!!!! I WANT A FULL REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Hello Monya,
Thank you for your review and providing us with more information. We are disappointed that you felt left with going the route of HelloPeter as we do see our agent has been in constant communication with you and was trying to gain more clarity on tasks/work not completed to ensure that we could compensate you, in line with our Satisfaction Guarantee, accurately. He has unfortunately not been able to get hold of you via the telephone number provided on your account. Our aim is to leave your home spotless after a SweepSouth clean and we sincerely apologise for letting you down in our promise to provide you with a #CleanHappyHome!
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us.
If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have received your email with further details of the work that has not been completed to your satisfaction during your booking. We are looking into the matter and will be in touch to follow up on this.
SweepSouth
Hello Monya,
Thank you for your review and providing us with more information. We are disappointed that you felt left with going the route of HelloPeter as we do see our agent has been in constant communication with you and was trying to gain more clarity on tasks/work not completed to ensure that we could compensate you, in line with our Satisfaction Guarantee, accurately. He has unfortunately not been able to get hold of you via the telephone number provided on your account. Our aim is to leave your home spotless after a SweepSouth clean and we sincerely apologise for letting you down in our promise to provide you with a #CleanHappyHome!
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us.
If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have received your email with further details of the work that has not been completed to your satisfaction during your booking. We are looking into the matter and will be in touch to follow up on this.
SweepSouth
Hi Monya,
Our team has been in touch with you to address your concerns. We have made an exception and a full refund has been completed for you. We have gone ahead and sent you proof of payment to your email address.
SweepSouth
Hi Monya,
Our team has been in touch with you to address your concerns. We have made an exception and a full refund has been completed for you. We have gone ahead and sent you proof of payment to your email address.
SweepSouth