nG
nicole G
1 reviews | Active since Oct 2017
06 Apr 2022, 21:39
Damages -insurance
Extremely unhappy , not sure why I used this service or paid insurance , as the helper came in a damages a whole shower door -which the insurance does not cover despite having pictures and proof of the incident! Sweepsouth ignores such matters when you cAll them they promise to return calls but they do not call ! The damages caused by helper is such an inconvenience and unnecessary expense! Terrible services I do not recommend them !!!!
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SweepSouth's replyOfficial
07 Apr 2022, 10:59Hi Nicole, thank you for your review. We're disappointed to read this and apologize that your SweepStar let you down at your booking.
We can confirm that our Support Team has communicated the next steps via email and will make contact when we receive feedback.
Unfortunately, we are not permitted to comment on any insurance claims. We know that they follow very stringent processes and that all claims are assessed by a legal team that does require certain information, documentation, and evidence of damage that occurs. We are so sorry that upon their investigations and assessments that the claim was repudiated as per the reasons outlined in the Outcome Letter. We encourage you to revert back to the third party to allow them to fully address any queries or concerns you may have.
We can confirm that our Support Team has communicated the next steps via email and will make contact when we receive feedback.
Unfortunately, we are not permitted to comment on any insurance claims. We know that they follow very stringent processes and that all claims are assessed by a legal team that does require certain information, documentation, and evidence of damage that occurs. We are so sorry that upon their investigations and assessments that the claim was repudiated as per the reasons outlined in the Outcome Letter. We encourage you to revert back to the third party to allow them to fully address any queries or concerns you may have.
SweepSouth's reply07 Apr 2022, 10:59
Official
Hi Nicole, thank you for your review. We're disappointed to read this and apologize that your SweepStar let you down at your booking.
We can confirm that our Support Team has communicated the next steps via email and will make contact when we receive feedback.
Unfortunately, we are not permitted to comment on any insurance claims. We know that they follow very stringent processes and that all claims are assessed by a legal team that does require certain information, documentation, and evidence of damage that occurs. We are so sorry that upon their investigations and assessments that the claim was repudiated as per the reasons outlined in the Outcome Letter. We encourage you to revert back to the third party to allow them to fully address any queries or concerns you may have.
We can confirm that our Support Team has communicated the next steps via email and will make contact when we receive feedback.
Unfortunately, we are not permitted to comment on any insurance claims. We know that they follow very stringent processes and that all claims are assessed by a legal team that does require certain information, documentation, and evidence of damage that occurs. We are so sorry that upon their investigations and assessments that the claim was repudiated as per the reasons outlined in the Outcome Letter. We encourage you to revert back to the third party to allow them to fully address any queries or concerns you may have.