1 reviews | Active since Apr 2020
Damage Caused During Outdoor Service – No Assistance from SweepSouth
I have used SweepSouth’s indoor cleaning services many times in the past, and one of the reasons I felt comfortable booking through them was because they advertise insurance cover for damage to property caused during a booking. Because of this, I trusted the platform and assumed the same level of protection would apply across their services.
Today I used SweepSouth’s outdoor services for the first time and booked a gardener. During the job, the gardener unfortunately shattered my glass sliding door while mowing the lawn.
When I contacted SweepSouth to report the damage, I was surprised to learn that they refused to assist with the cost, stating that their insurance cover only applies to indoor cleaning services and not outdoor or other services.
This limitation was not disclosed or clearly communicated during the booking process, which is extremely misleading. As a customer who has used their platform multiple times, I reasonably expected the same protections to apply across their services.
Accidents happen and I understand that, but the lack of transparency and refusal to assist after damage occurred is very disappointing. If SweepSouth offers different levels of protection depending on the service, this should be clearly communicated upfront so customers can make an informed decision before booking.
Based on this experience, I would caution others to carefully check what is actually covered before using SweepSouth’s services, as the protections many customers assume are in place may not apply.
Thank you for your feedback. We’re truly sorry to hear about the damage to your sliding door and understand how frustrating this situation must have been.
Our team did make contact with you regarding the incident and explained that our insurance cover applies only to certain services, which is indicated during the booking process on the platform. Unfortunately, outdoor services such as gardening are not included in this cover, and for this reason we are unable to process damage claims for outdoor bookings.
That said, we did attempt to assist by offering a gesture of goodwill as a form of compensation, however this offer was declined. While accidents can sometimes occur during services, we always try to support our customers where possible within the scope of our policies.
We appreciate you sharing your feedback and will continue working on improving communication so customers can clearly understand what is covered when making a booking.
Thank you for your feedback. We’re truly sorry to hear about the damage to your sliding door and understand how frustrating this situation must have been.
Our team did make contact with you regarding the incident and explained that our insurance cover applies only to certain services, which is indicated during the booking process on the platform. Unfortunately, outdoor services such as gardening are not included in this cover, and for this reason we are unable to process damage claims for outdoor bookings.
That said, we did attempt to assist by offering a gesture of goodwill as a form of compensation, however this offer was declined. While accidents can sometimes occur during services, we always try to support our customers where possible within the scope of our policies.
We appreciate you sharing your feedback and will continue working on improving communication so customers can clearly understand what is covered when making a booking.