Customer "care"

I used Sweepsouth a few times and it was very easy and worked well untill the service was unsatisfactory and I needed customer support. I rebooked a sweepstar that I knew as I was very happy with her service and the app confirmed the booking. So the next day the sweepstar is late and I check the app to see where she was and saw that they had assigned a new sweepstar to me. I did not check my e-mails the previous evening and was therefore unaware of this, which I can't t blame them for. The sweepstar ended up being more than 30minutes late which I would also understand 100 % had she let me know. So eventually she arrives and I explain everything to her, the clothes were already washed they just needed folding and ironing, one load was in the machine that she had to hang outside. So I booked the sweepstar for 5 hours which was more than enough time to clean and iron as I was informed by previous sweepstars and I can also do it in that time frame myself. So I get home after the booking to find than non of the clothes were ironed and maybe 8 pieces were folded, the rest was just thrown on the bed, not even placed neatly. The floors were still dirty in some places and appliances dusty. I know everyone works at their own pace but I cant think what she did that took up the entire 5 hours, my place is really very very small. When I asked her about it she said she did not have enough time. When I phoned sweeosouth they offered to give me an hour off my next booking which is unacceptable to me as I had to redo the cleaning and iron + fold the laundry myself (meaning that I would have had to rebook an entire cleaning of 6.5 hours which according to them is the time it takes to clean my place. I e-mailed them with the reasons why Im unhappy just to be informed that they investigated the matter and found that because I reduced the cleaning time I did not have grounds to stand on, sorry. So a warning to anyone planning on using sweepsouth...