MF
Melissa F
1 reviews | Active since Sept 2017
12 Aug 2022, 09:11
Completely unreliable
Completely unreliable. Two people canceling in less than 12 hours. Last one canceled less than an hour before having to arrive. SweepSouth making very little effort to replace the person as quickly as possible. No regard for other's time.
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SweepSouth's replyOfficial
12 Aug 2022, 16:36Hello Melissa. Thank you for your feedback. We are aware that two SweepStars that were assigned to your booking today, has cancelled on short notice and we are incredibly sorry about this and how this has impacted your experience. On the account of this review, we've double-checked your account and noticed shortly after you posted, our Support team has successfully found replacement for your 6-hour booking today. We have noticed that you have not rated your last bookings and would encourage you to please rate today's booking once it is completed. This will allow us the opportunity to ensure that we continuously improve our service. It also allows our team to reach out to clients who have had a poor experience. Again, we are incredibly sorry about what has taken place today.
SweepSouth's reply12 Aug 2022, 16:36
Official
Hello Melissa. Thank you for your feedback. We are aware that two SweepStars that were assigned to your booking today, has cancelled on short notice and we are incredibly sorry about this and how this has impacted your experience. On the account of this review, we've double-checked your account and noticed shortly after you posted, our Support team has successfully found replacement for your 6-hour booking today. We have noticed that you have not rated your last bookings and would encourage you to please rate today's booking once it is completed. This will allow us the opportunity to ensure that we continuously improve our service. It also allows our team to reach out to clients who have had a poor experience. Again, we are incredibly sorry about what has taken place today.