SK
Smith K
1 reviews | Active since Mar 2022
05 Mar 2022, 00:42
Complaint
The lady coming in to clean my place last month didn’t follow instructions. On the app it said she was only washing dishes, cleaning the floor, my bathroom and bedroom. I told her not to touch my table. She insisted, she ended up throwing away important documents affecting my future
Helpful (0)
Replies (1)0
Replies (1)
SweepSouth's replyOfficial
07 Mar 2022, 09:21Hi Kristien, we are disappointed to receive your review. While our onboarding, vetting, and continued feedback mechanisms are in place to ensure a certain level of service is met. We try to ensure mutually beneficial and respectful matches upfront, but we acknowledge that not every match will be perfect and we're so sorry that your SweepStar let you down this time around. Our records show that you have highly-rated your SweepStar. If you'd like to update your rating, our Support Team would be more than happy to assist. If your SweepStar receives a low rating, you will not be matched with her again. We always encourage clients to give honest feedback based on their own experiences.
All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years of cleaning experience or a professional qualification. In addition to this, SweepStars must have a clean ******** record and recent positive references. If applicants meet the preliminary criteria, we test their cleaning knowledge and professional skills.
Your feedback has been escalated internally and the matter will be addressed with the SweepStar in question. We would encourage clients to leave notes and instructions for their SweepStars. To read more about how to leave a note for your SweepStar, please visit our Help Centre: How do I give special instructions to my SweepStar? – SweepSouth Help.
All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years of cleaning experience or a professional qualification. In addition to this, SweepStars must have a clean ******** record and recent positive references. If applicants meet the preliminary criteria, we test their cleaning knowledge and professional skills.
Your feedback has been escalated internally and the matter will be addressed with the SweepStar in question. We would encourage clients to leave notes and instructions for their SweepStars. To read more about how to leave a note for your SweepStar, please visit our Help Centre: How do I give special instructions to my SweepStar? – SweepSouth Help.
SweepSouth's reply07 Mar 2022, 09:21
Official
Hi Kristien, we are disappointed to receive your review. While our onboarding, vetting, and continued feedback mechanisms are in place to ensure a certain level of service is met. We try to ensure mutually beneficial and respectful matches upfront, but we acknowledge that not every match will be perfect and we're so sorry that your SweepStar let you down this time around. Our records show that you have highly-rated your SweepStar. If you'd like to update your rating, our Support Team would be more than happy to assist. If your SweepStar receives a low rating, you will not be matched with her again. We always encourage clients to give honest feedback based on their own experiences.
All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years of cleaning experience or a professional qualification. In addition to this, SweepStars must have a clean ******** record and recent positive references. If applicants meet the preliminary criteria, we test their cleaning knowledge and professional skills.
Your feedback has been escalated internally and the matter will be addressed with the SweepStar in question. We would encourage clients to leave notes and instructions for their SweepStars. To read more about how to leave a note for your SweepStar, please visit our Help Centre: How do I give special instructions to my SweepStar? – SweepSouth Help.
All SweepStars undergo a rigorous screening procedure. They are required to have a minimum of 2 years of cleaning experience or a professional qualification. In addition to this, SweepStars must have a clean ******** record and recent positive references. If applicants meet the preliminary criteria, we test their cleaning knowledge and professional skills.
Your feedback has been escalated internally and the matter will be addressed with the SweepStar in question. We would encourage clients to leave notes and instructions for their SweepStars. To read more about how to leave a note for your SweepStar, please visit our Help Centre: How do I give special instructions to my SweepStar? – SweepSouth Help.