FW
Fred W
1 reviews | Active since Dec 2019
07 Dec 2019, 07:05
Complain Sweep South customer service
We had made use of cleaning services of Sweep South. Their cleaners are up to standard although some of them needs additional training but their customer service doesn't exist at all. During November 2019 we had an incident when a cleaner of the company broke a shower door and since 07 November 2019 we had been struggling to get the problem solved. When you call the call centre the person/manager that you want to talk to is always not available . When requesting they must give feed back it doesn't happened at all. I would'nt do business with this company anymore
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SweepSouth's replyOfficial
09 Dec 2019, 14:44Hello Fred,
Thank you for your review.
After reading your feedback, we are left feeling disappointed that you have gone through a long and tedious process of getting your shower door fixed. When these types of incidents occur, we want to ensure that we provide the quickest resolution that is satisfactory for both parties involved. However, when going through the process of raising a claim, we have to admit that it is a long procedure that cannot be shortened in any way as we need to follow the correct steps and ensure this goes according to our insurance company's requirements.
We have taken a look and see that our team has escalated your information to our Incidents and Assessments Team, who will be reviewing your claim. This can take up to 30 business days to be reviewed.
We will be sharing your feedback with our team to make sure they understand that you are not happy with the service you have received thus far, as we certainly do not want our clients left feeling disappointed and resorting to Hello Peter for assistance.
We sincerely apologise for any inconvenience or frustration caused as a result of your experience and the service you have received.
SweepSouth
Thank you for your review.
After reading your feedback, we are left feeling disappointed that you have gone through a long and tedious process of getting your shower door fixed. When these types of incidents occur, we want to ensure that we provide the quickest resolution that is satisfactory for both parties involved. However, when going through the process of raising a claim, we have to admit that it is a long procedure that cannot be shortened in any way as we need to follow the correct steps and ensure this goes according to our insurance company's requirements.
We have taken a look and see that our team has escalated your information to our Incidents and Assessments Team, who will be reviewing your claim. This can take up to 30 business days to be reviewed.
We will be sharing your feedback with our team to make sure they understand that you are not happy with the service you have received thus far, as we certainly do not want our clients left feeling disappointed and resorting to Hello Peter for assistance.
We sincerely apologise for any inconvenience or frustration caused as a result of your experience and the service you have received.
SweepSouth
SweepSouth's reply09 Dec 2019, 14:44
Official
Hello Fred,
Thank you for your review.
After reading your feedback, we are left feeling disappointed that you have gone through a long and tedious process of getting your shower door fixed. When these types of incidents occur, we want to ensure that we provide the quickest resolution that is satisfactory for both parties involved. However, when going through the process of raising a claim, we have to admit that it is a long procedure that cannot be shortened in any way as we need to follow the correct steps and ensure this goes according to our insurance company's requirements.
We have taken a look and see that our team has escalated your information to our Incidents and Assessments Team, who will be reviewing your claim. This can take up to 30 business days to be reviewed.
We will be sharing your feedback with our team to make sure they understand that you are not happy with the service you have received thus far, as we certainly do not want our clients left feeling disappointed and resorting to Hello Peter for assistance.
We sincerely apologise for any inconvenience or frustration caused as a result of your experience and the service you have received.
SweepSouth
Thank you for your review.
After reading your feedback, we are left feeling disappointed that you have gone through a long and tedious process of getting your shower door fixed. When these types of incidents occur, we want to ensure that we provide the quickest resolution that is satisfactory for both parties involved. However, when going through the process of raising a claim, we have to admit that it is a long procedure that cannot be shortened in any way as we need to follow the correct steps and ensure this goes according to our insurance company's requirements.
We have taken a look and see that our team has escalated your information to our Incidents and Assessments Team, who will be reviewing your claim. This can take up to 30 business days to be reviewed.
We will be sharing your feedback with our team to make sure they understand that you are not happy with the service you have received thus far, as we certainly do not want our clients left feeling disappointed and resorting to Hello Peter for assistance.
We sincerely apologise for any inconvenience or frustration caused as a result of your experience and the service you have received.
SweepSouth