1 reviews | Active since May 2014
Company that does not support their staff
No support for their workers. The map function on their app is broken and displays incorrect locations and their HQ telephonic support staff is rude. Staff can never find my location and when asked why they do not call Sweep South HQ they give the same explanation as I've experienced. Do not support this company because they do not support their staff.
Hi Stephen,
Thanks for your review.
SweepSouth is a platform that connects independent contractors (cleaners) to clients looking to have their homes cleaned. We do try to offer as much support, coupled with technology, as possible whilst still maintaining a platform-model, rather than an employer-employee relationship.
We're so sorry to read this review and interpretation of the service as this certainly isn't the case. We would like to confirm that the map functionality is working, and have done testing in order to ensure this. All SweepStars are provided with real time GPS-ordinates to get to their bookings, this is based on the client pinning their address correctly on the map when going through the booking process. Should they fail to use the navigation function successfully they are required to indicate in the app that they are unable to locate the location. We will then get in touch with the SweepStar to confirm their location and provide the SweepStar with a map in order to navigate to the booking successfully. We are disappointed to hear that they feel they do not receive support - we have a direct channel of communication with our SweepStars that makes use of Whatsapp and we are able to use this to seamlessly communicate and assist them.
Unfortunately, we have found that some SweepStars have been failing to use their app successfully which leads to us assuming that they are navigating successfully and that they are communicating directly with the client regarding their transit. Without their using the app or reaching out to us, we would not be aware of their struggling.
We do understand that SweepStars make use of public transport to get to their bookings, however, all SweepStars are advised to keep their clients informed regarding delays and to ensure to their best ability that they are punctual with all their bookings.
Thank you once again for sharing your review, our operations team place a lot of focus on developing the platform in order to ensure as little frustration as possible around on-time arrivals and will continue to do so.
SweepSouth
Hi Stephen,
Thanks for your review.
SweepSouth is a platform that connects independent contractors (cleaners) to clients looking to have their homes cleaned. We do try to offer as much support, coupled with technology, as possible whilst still maintaining a platform-model, rather than an employer-employee relationship.
We're so sorry to read this review and interpretation of the service as this certainly isn't the case. We would like to confirm that the map functionality is working, and have done testing in order to ensure this. All SweepStars are provided with real time GPS-ordinates to get to their bookings, this is based on the client pinning their address correctly on the map when going through the booking process. Should they fail to use the navigation function successfully they are required to indicate in the app that they are unable to locate the location. We will then get in touch with the SweepStar to confirm their location and provide the SweepStar with a map in order to navigate to the booking successfully. We are disappointed to hear that they feel they do not receive support - we have a direct channel of communication with our SweepStars that makes use of Whatsapp and we are able to use this to seamlessly communicate and assist them.
Unfortunately, we have found that some SweepStars have been failing to use their app successfully which leads to us assuming that they are navigating successfully and that they are communicating directly with the client regarding their transit. Without their using the app or reaching out to us, we would not be aware of their struggling.
We do understand that SweepStars make use of public transport to get to their bookings, however, all SweepStars are advised to keep their clients informed regarding delays and to ensure to their best ability that they are punctual with all their bookings.
Thank you once again for sharing your review, our operations team place a lot of focus on developing the platform in order to ensure as little frustration as possible around on-time arrivals and will continue to do so.
SweepSouth