Close sweepsouth down

Firstly my experience starts with booking a general cleaning, no extras, came to R390 for 8hrs, i accepted that as I needed to get cleaning done in preparation for Ramadaan. On the morning of my booking, at 8.30am the Sweepstar person did not pitch up. Around 9am I make contact via their support email address to enquire where my sweepstar is, only after I make contact do they inform me that the person is unable to make it. They book someone to arrive at 11.30 which means my booking is reduced to 5 hrs. The person shows up 15 mins late. Works terribly and then leaves. They charge me R322 for this 5hrs which is a R68 difference from the 8hrs. Makes no sense. 3 days later I am still waiting for my refund. Upon enquiring about my refund, i ask about how they calculate the fee. "Kindly provide me with the detail of how you guys calculate your fee My initial booking was 8 hrs for R390, your sweepsouth never pitched and you sent someone who arrived at 11:45 but you are still charging me R322

So for 8hrs the rate is R48. 75 per hour and for Less than 5 hrs the rate is R64. 40? Makes no sense to me " The response I got was even more ridiculous" SweepSouth uses a dynamic pricing system (rather than a per hour charge pricing model) where the price for each booking is determined in accordance with an algorithm that optimises for booking rates based on various factors such as length of booking, day of week, frequency and present demand in your area. Upfront fee estimate When scheduling a booking via our site or app you will be provided (upfront) with the estimated cost of your booking before confirming. This estimated cost includes (but is not limited to): A base rate Rates for estimated length of the booking, day of the week and frequency The current demand for bookings in the area An additional service fee is included for all one-time bookings When you schedule a clean, you agree to be charged the upfront fee estimate when the cleaning ends. Your charge may increase or decrease if your SweepStar takes shorter or longer to complete the work required. Our pricing model has been designed in such a way that it ensures that cleaners are paid decent wages for the excellent work they do. Kindly note that we charge for the actual time worked by the Sweepstar. All bookings carry a minimum booking time" So the sweepstar worked for less than 5 hrs yet this is supposed to make sense.

Also note, no mention in the response regarding my refund