1 reviews | Active since Jul 2019
Cleaning company, Dirty business
Do not, under ANY circumstances, use SweepSouth for cleaning or garden maintenance!
They engage in a massively ********* practice by taking your booking and reserving funds, and only THEN do they inform you in the confirmation email that their staff do not provide ANY tools, materials, or equipment.
That information is NOWHERE on their booking form - it is NOT on their homepage.
I even stated in the comments section of the booking form that I do not have tools - they defer saying "We don't monitor correspondence with the contractor" - except I'm talking to YOU on the booking form, not the contractor!
It is deep in their FAQ (if you click on the right question), and it is a single line in their confirmation email (once you've already agreed to reserve funds)!
If you've booked for the next day (under the cancellation time limit), expect to be out of pocket.
One wonders if this is something the company does regularly, seeing as they have refused to put it where someone can immediately see it (the BOOKING FORM) in order to generate a confirmed client - it would seem to be a deliberate tactic to siphon money from clients, and then "cover themselves" by saying "Oh it's in your confirmation email"!
This is utterly ********* - if I book (like I did) by logging straight into the booking form for a garden maintenance service, there is NO link to any T's & C's, there is no statement that their contractors will be arriving empty-handed.
This company appears to hide this fact from potential clients until it is too late.
Shady, shocking, *********, 'untouchable' attitude.
NEVER use this company for cleaning or garden maintenance.
We're genuinely sorry to hear about your experience, and we apologize for any frustration caused. Your feedback is important, and we appreciate the opportunity to address your concerns.
We acknowledge the need for clarity in communicating that SweepStars don't provide tools or materials. While we have this information in our FAQ and confirmation email, we understand your desire for a more prominent disclosure on the booking form. Upon receiving your feedback, we've initiated an internal investigation to fully understand the details of the situation. We take all feedback seriously, and we apologize for any misunderstanding. It's crucial to maintain respectful communication between clients and SweepStars.While we understand your frustration, we want to emphasize the importance of maintaining a positive and respectful interaction with the SweepStar. Regarding equipment, we want to clarify that even with special requests, SweepStars don't bring their products and equipment. While we communicate this in our emails and platform and this information is accessible on our website.
Again, we are so very sorry for any inconvenience caused and sure hope you'll allow us another chance to make this right for you.
Regards.
We're genuinely sorry to hear about your experience, and we apologize for any frustration caused. Your feedback is important, and we appreciate the opportunity to address your concerns.
We acknowledge the need for clarity in communicating that SweepStars don't provide tools or materials. While we have this information in our FAQ and confirmation email, we understand your desire for a more prominent disclosure on the booking form. Upon receiving your feedback, we've initiated an internal investigation to fully understand the details of the situation. We take all feedback seriously, and we apologize for any misunderstanding. It's crucial to maintain respectful communication between clients and SweepStars.While we understand your frustration, we want to emphasize the importance of maintaining a positive and respectful interaction with the SweepStar. Regarding equipment, we want to clarify that even with special requests, SweepStars don't bring their products and equipment. While we communicate this in our emails and platform and this information is accessible on our website.
Again, we are so very sorry for any inconvenience caused and sure hope you'll allow us another chance to make this right for you.
Regards.