AB
Andrew B
1 reviews | Active since Dec 2023
27 Aug 2025, 11:04
Cleaner not showing up twice in a row
Twice this week the cleaner didn't show up for the appointment. And the 3rd replacement is late. I have been a client for many years and have never complained once. But this is getting ridiculous
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Replies (1)
SweepSouth's replyOfficial
28 Aug 2025, 15:34Hi there!
We’re truly sorry for the experience you’ve described. Having a SweepStar miss two appointments in one week, and then having a late replacement, is unacceptable—especially after your many years of support without complaint.
We deeply regret that we’ve let you down and caused this frustration. Your feedback has been shared with our team to ensure that issues like this are addressed and do not happen again.
Thank you for the time you’ve been with us, and for sharing your concerns.
Kind regards,
We’re truly sorry for the experience you’ve described. Having a SweepStar miss two appointments in one week, and then having a late replacement, is unacceptable—especially after your many years of support without complaint.
We deeply regret that we’ve let you down and caused this frustration. Your feedback has been shared with our team to ensure that issues like this are addressed and do not happen again.
Thank you for the time you’ve been with us, and for sharing your concerns.
Kind regards,
SweepSouth's reply28 Aug 2025, 15:34
Official
Hi there!
We’re truly sorry for the experience you’ve described. Having a SweepStar miss two appointments in one week, and then having a late replacement, is unacceptable—especially after your many years of support without complaint.
We deeply regret that we’ve let you down and caused this frustration. Your feedback has been shared with our team to ensure that issues like this are addressed and do not happen again.
Thank you for the time you’ve been with us, and for sharing your concerns.
Kind regards,
We’re truly sorry for the experience you’ve described. Having a SweepStar miss two appointments in one week, and then having a late replacement, is unacceptable—especially after your many years of support without complaint.
We deeply regret that we’ve let you down and caused this frustration. Your feedback has been shared with our team to ensure that issues like this are addressed and do not happen again.
Thank you for the time you’ve been with us, and for sharing your concerns.
Kind regards,