TM
Thato M
1 reviews | Active since Feb 2018
08 Jan 2019, 13:51
Cleaner did not pitch.
My designated cleaner did not show up to my Boksburg home and Sweep south not even let me know she canceled. And when I go back into my app to get the details of my designated clearer, the booking history has now ‘all of a sudden’ disappeared. I’m am not happy as I had used this service for the first time and was hoping for good results. Extremely unprofessional. Potential customer lost.
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Replies (1)
SweepSouth's replyOfficial
09 Jan 2019, 09:21Hello Thato,
Thank you for your review. We'd like to sincerely apologise for your experience, and for letting you down in our promise to provide a reliable service to you.
We take our promises seriously, and are so disappointed to have let you down. All cleaners on our platform are required to be reliable, punctual, honest and maintain high ratings.
Please send through your booking reference number or email address used to make your bookings and we'll gladly look into this and assist you further.
SweepSouth
Thank you for your review. We'd like to sincerely apologise for your experience, and for letting you down in our promise to provide a reliable service to you.
We take our promises seriously, and are so disappointed to have let you down. All cleaners on our platform are required to be reliable, punctual, honest and maintain high ratings.
Please send through your booking reference number or email address used to make your bookings and we'll gladly look into this and assist you further.
SweepSouth
SweepSouth's reply09 Jan 2019, 09:21
Official
Hello Thato,
Thank you for your review. We'd like to sincerely apologise for your experience, and for letting you down in our promise to provide a reliable service to you.
We take our promises seriously, and are so disappointed to have let you down. All cleaners on our platform are required to be reliable, punctual, honest and maintain high ratings.
Please send through your booking reference number or email address used to make your bookings and we'll gladly look into this and assist you further.
SweepSouth
Thank you for your review. We'd like to sincerely apologise for your experience, and for letting you down in our promise to provide a reliable service to you.
We take our promises seriously, and are so disappointed to have let you down. All cleaners on our platform are required to be reliable, punctual, honest and maintain high ratings.
Please send through your booking reference number or email address used to make your bookings and we'll gladly look into this and assist you further.
SweepSouth