Clean, Shiny home. The total opposite
So I used sweep south for the first time on Tuesday the third of July 2018 and I am not happy at all. The cleaner did half the job of the services requested and paid for. She did not was the windows that were paid for. She did not clean all inside cabinets, she did some and left some I don't know why, maybe she thought I wouldn't notice. She didn't even care to move the fridge and furniture while cleaning. I reported this to cleanSouth even sent pictures to clean south as evidence the same day. The response I got was that they will give me 2hrs which I don't as long what ever that was not done will be done within those 2 hours but apparently the minimum booking hours is 3 hour so I have to pop out my money again and pay for the services that were not done and that has been paid for already? This again shows that the statement they put on their website is false advertising. "SweepSouth Promise If you are not 100% happy with your clean, we will send out someone else at no additional cost."
Hello Elelwani ,
Thank you for your review and for providing us with more information. We would like to always leave you with a clean, happy, home after a SweepSouth appointment and we sincerely apologise that you were not entirely satisfied with your cleaning.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us.If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have received your email with further details of the work that has not been completed to your satisfaction during your booking. Our team is busy looking further into your experience and will be in touch.
SweepSouth
Hello Elelwani ,
Thank you for your review and for providing us with more information. We would like to always leave you with a clean, happy, home after a SweepSouth appointment and we sincerely apologise that you were not entirely satisfied with your cleaning.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us.If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have received your email with further details of the work that has not been completed to your satisfaction during your booking. Our team is busy looking further into your experience and will be in touch.
SweepSouth
Hello Elelwani ,
Thank you for your review and for providing us with more information. We would like to always leave you with a clean, happy, home after a SweepSouth appointment and we sincerely apologise that you were not entirely satisfied with your cleaning.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us.If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have received your email with further details of the work that has not been completed to your satisfaction during your booking. Our team is busy looking further into your experience and will be in touch.
SweepSouth
Hello Elelwani ,
Thank you for your review and for providing us with more information. We would like to always leave you with a clean, happy, home after a SweepSouth appointment and we sincerely apologise that you were not entirely satisfied with your cleaning.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us.If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have received your email with further details of the work that has not been completed to your satisfaction during your booking. Our team is busy looking further into your experience and will be in touch.
SweepSouth